Happy Yu Chinese Restaurant in Kensington, Liverpool

Reviews

1. dave Hodgson ★☆☆☆☆

   Should be named sad yu as there is no happy with this place, rude staff, terrible customer service, they decided to make me wait just because I live about 3 miles away and they were busy. When I rang to see where my food was I got lied to twice. Can't rate food because I had to cancel after an hour and a half of waiting when estimated delivery time was 50 mins and opted to have beans on toast, probably a good thing to be fair

   almost 8 months ago
2. Francesca ★☆☆☆☆

   AVOID AVOID AVOID!!!! Ordered due to them having a munchie box, as my boyfriend wanted to try one for our ritual saturday night takeaway and my boyfriend actually apologised to me which was so sad. He said if he didn't want to try a munchie box we could of ate at our original chinese takeaway, as this was the most horrendous food and takeaway we have ever had for our saturdays. I understand saturdays are busy however, after reading the reviews, it seems to be a ritual that this take away likes delivering orders LATE. We ordered as soon as the restaurant had opened and it took over an hour and half over the allotted time we were originally given and 3 different drivers which I can only assume the food was never ready at the restaurant, as on the app they kept showing up and leaving. I ordered a chicken curry with chips and egg fried rice. Not a complicated order. I cannot explain to you how nervous I was for the curry, as it said 'SPICY HOT' next to it. I thought if I can't eat it, I will have sauce from home and my boyfriend can have it. I CANNOT EXPLAIN HOW BLAND THIS CURRY WAS. I got more flavour from the water in my water bottle. It came like a warm dirty watery soup with what looked like packet chicken pieces in it. Absolutely disgusting. Ruined the food. My boyfriend also got lucky, as he had the tiniest curry pot with his gigantic munchie box, ratio of food to sauce was not thought about by the restaurant. Which he was disappointed anyway, as AGAIN the same horrible dirty bland curry sauce was given to him. Not only was the food horrendous and the delivery was late, it all looked like someone had trampled over the munchie box which they clearly did not pack or deliver with care. It was greasy, soggy and wet as well plus the bland, bland, BLAND food. Considering we spent nearly £40 and this was disgusting. I was not left feeling happy like the name definitely an UNHAPPY customer. I actually think this is my first ever negative review maybe in a long time...I couldn't not say anything. I tried to leave it on the app, as it had about 4 stars which I do not understand how. But I wasn't appearing on the app so, had to write here at least... So unhappy with the food here, I cannot explain, in my personal opinion, do not eat here and from reading previous reviews. It seems they also argue with you, if the order is late by other people's accounts, I did not meet the pleasure of this encounter as it was through an app but I honestly believe them. UNHAPPY.

   almost 8 months ago
3. Hazel Millar ★★★★★

   Not sure why there's so many negative reviews this place is amazing! Ordered multiple times from here and the food is always incredible and even have done food adjustments when asked! (Swapping items from the boxes etc) Such kind delivery staff too!

   almost 9 months ago

1. Retro ★★★★★

   I always get the sweet n sour chicken with egg fried rice, prawn crackers and a canned drink for like £9 its great. the food when you go in person is fast and always hits. idk why so many reviews say otherwise but this is a staple.

   almost 10 months ago
2. Katie Tomlinson ★★★★★

   Food was amazing! Portion sizes are massive. Food arrived on time and was piping hot. Delivery driver was lovely and friendly. Will definitely be ordering again 10/10. Was too hungry so the picture is leftovers and there is so much. Salt and pepper much box A

   1 year ago
3. Darren McLaughlin ★★☆☆☆

   Food was nice, loved the curry. However, when I went to collect my order the people working laughed at my SpongeBob designed crocs, they were calling me names and made comments like “your mum sits in a bath with raw Brussels sprouts”.

   almost 3 years ago

1. Stuart Williams ★★☆☆☆

   Ordered chicken noodle soup and salt & Pepper box A. Soup was bland and tasted of nothing. Shredded chicken tough and stringy. Chicken balls were greasy and not to my liking. Fried rice was very nice. Noodles was very nice. Chips looked like they had been warmed up in the microwave. Curry was typical chippy curry, thick and tasty. Drinks were in the same bag as the food so were warm but did get a free bottle of coke. One item was missing from the order, was prawn crackers which I got a refund for. Arrived quick Kenny to Broadgreen. I won't be ordering again from here, with the poor quality food that was delivered I wouldn't recommend anyone else order from here either.

   almost 3 years ago
2. Aimee Kirby ★☆☆☆☆

   This is by far the worst Chinese I’ve ever ordered from. Food took ages to come, and eventually when it did it was lukewarm. Chips were soggy and portion sizes were tiny - 6 pieces of chicken and 7 pieces of beef. Curry sauce also tasted like dishwater. Rang to sort our order out with the staff, to be denied a partial refund and was told to go to the shop (we have no way of getting there hence ordering delivery), when we explained this we were left on hold for 10 minutes, and then hung up on us with no solution from the staff. We tried to ring back and had no answer. Shocking food and appalling service.

   almost 3 years ago
3. oscar browne ★☆☆☆☆

   Worst Chinese I've ever had! £25 of RAW chicken. Tasteless food. Stale Prawn Crackers. Overcooked ribs. Seaweed was like sand. Everything else was swimming in oil. Spent £60 in total between 5 of us, probably worth 60p, and only got £12.50 back. DO NOT GO HERE.

   almost 3 years ago

1. Jonathan Bennett ★★★★★

   A good local Chinese take-away with all the authentic dishes available. We ordered via Uber Eats and went to collect our order after only 10 mins from submitting it. On arrival we received a free bottle of Pepsi which was a nice touch. Can’t understand the 3.4 star rating, maybe we were lucky with waiting times and collecting as it was early on a Sunday eve. Recommend people do the same to avoid issues like others have reported. Side note - love the fact they give out a proper portion of pancakes for the Aromatic Crispy Duck!

   almost 3 years ago

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