Reviews

  1. RITA DANKWAH ★☆☆☆☆

    My friend and I had the worst service one can ever experience, starting from our presence been ignored just because we were the only blacks on the said day, no cutlery offered till we requested, dirty takeaway bowls to package our remaining food home on our own, used carry bags offered just to mention few. Looking at how others were treated and how we were treated, we felt so insulted and devalued, and I wouldn’t recommend this place for an African who wants to have the taste of a different delicacy

  2. Del AMA ★★★★★

    Great family run restaurant that has been going for years. Always good portion size, very tasty dishes and friendly staff. My favourite is the pancake duck starters and mixed platter, but also love the main dishes too and fresh vegetable dishes. Highly recommend any of the beef dishes and seafood! Dessert was the classic toffee apple/banana and ice cream which finishes off the meal nicely. Never tried takeaway, as usually eat in - fresher that way!

  3. Tanya ★★★★★

    Swan has great choices on the menu, portion size was great for the price. Flavours were great, reminded me of my childhood. Some innovative dishes like the sweet and sour sea bass fillet (instead of the usual chicken). The food is kept hot on those hot plates which is always appreciated. Family run business, friendly owner.

  1. Hoey68 Ho ★★★★★

    This restaurant never let us down been there for years and still going strong. Excellent service, food and great atmosphere. Simple but very very nice. Compliments to the staff and managers there. Be back for our next Chinese. Best in Epping

  2. Rishiyan Ravindrakumaran ★☆☆☆☆

    I've used this place for some time, but the customer service is terrible. I recently ordered Singapore Vermicelli Noodles with extra flavour—which, to be clear, means adding extra Singapore paste, the key ingredient that gives the dish its distinct taste. I know this because I used to cook and serve the exact same dish in my own shop. Instead of fulfilling this simple request, they sent me completely plain noodles with no flavour at all. Anyone familiar with the dish can tell by looking at it—normally, it has a rich yellow-orange colour, but what I received was pale and flavourless. When I called to address the issue, the person on the phone kept making excuses, saying, "This is why we don’t make changes to dishes." I explained that I wasn’t asking for some complicated adjustment—just extra flavour, as in extra Singapore paste—but instead, I got no flavour at all. His response? "You have one idea, and the chef has another. That's why we don't make changes to order". In my head I'm thinking we had it many times before. In my opinion, mistakes happen because they don’t seem to have good communication between the front desk and the chef. Instead of acknowledging the issue, he kept going on about how the conversation was wasting his time—while ironically dragging it out himself. He even mentioned that if it were a busy Friday or Saturday, they wouldn’t have even accepted my order. In the end, he agreed to send a replacement via delivery, but he didn’t sound happy about it—almost as if he was doing me a favour for fixing their mistake. A professional business would simply take responsibility—offer a credit, remake the dish properly, or redeliver it without attitude. I’ve owned and operated shops myself, including a Chinese takeaway, and this is not how you handle customers. This place has clearly grown too comfortable with its customer base and no longer cares about delivering quality service. The arrogance is what’s most disappointing. I’ve attached a picture so you can all see what they call Singapore Vermicelli Noodles with extra flavour (I requested no veg). You can judge for yourselves.

  3. George Sourou ★☆☆☆☆

    We arrived 10 minutes late past our booking to find that our table had been given to someone else. We were just left standing at the entrance like a bunch of lemons as no staff attempted to speak to us to resolve the situation or try and help. The carpets were sticky and the restaurant was over crowded. Wouldn’t recommend dining here.

  1. Louise Hickman ★★★★★

    The staff were super friendly and accommodating and the food was really fresh and beautifully cooked. We would highly recommend to try this restaurant. You will not be disappointed!

  2. Heather Haynes ★★★★★

    Had a wonderful birthday meal here. The staff were very friendly and accommodating and the food was amazing, very fresh and full of flavour. Would highly recommend.

  3. Stacey Brova ★☆☆☆☆

    Being told to be patient by a waiter is not how I expect to be treated when I'm paying for a service, incredibly slow service, rude staff, poor food, had better service at McDonald's. Asked to move to any empty table away from the door as we were cold to be told its laid up for 3 people, there are 4 of you, when there was clearly 4 seats was pure lazy, we moved ourselves anyway, which was effortless. Best advice give it a MISS

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FAQs

What is the address of Swan Chinese Restaurant Epping?

Swan Chinese Restaurant Epping is located at 73 High St, Epping CM16 4BA, UK

What is the phone number of Swan Chinese Restaurant Epping?

You can contact Swan Chinese Restaurant Epping at +44 1992 572324

How can I get to Swan Chinese Restaurant Epping?

You can find directions to Swan Chinese Restaurant Epping by following this map link

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