ZARA Clothing Store in Birmingham

Reviews

1. Mariusz Sadka ★★☆☆☆

   I’m not sure if it was just my experience, but something felt off about this store. The staff behaved as if the customer were an enemy, showing more interest in conversations among themselves than in helping or even providing basic information. It was a very disappointing experience. I would not recommend this store to people who work hard and expect helpful service when spending their money.

   almost 8 months ago
2. slicktricks1 ★☆☆☆☆

   Keep seeing zara adverts popping up on my social media and some of the cloths looked really nice so thought I would pop into one of there stores. Not for me im afraid was like a jumble sale inside very cheap clothing and overpriced litrually walked in and straight back out disopinted.

   almost 8 months ago
3. Kerry Xx ★☆☆☆☆

   I am writing to raise a concern regarding the poor customer service I received at your Bullring Birmingham store. After purchasing a top and a bag at the self-checkout, I noticed a label on the bag that said something like “secure tagged.” I approached a staff member near the self-checkout area and politely asked if the item still had a tag, as I didn’t want the alarm to go off when leaving the store. Rather than checking or offering assistance, she responded in a rude manner, telling me to get in the queue. The queue was very long, with only one staff member serving many customers, most of whom were making returns, so it took a long time for me to be seen. Eventually, when I reached the till, I was asked to step aside while a male colleague was radioed. He brought me back to the self-checkout, scanned the item, and confirmed there was no tag on it. He apologized for the experience, but by that point, I had only a few minutes left to get to work. I had made my purchase with plenty of time to spare, but the lack of assistance and the dismissive attitude of the initial staff member caused a significant and unnecessary delay. I found her unwillingness to help extremely frustrating and unprofessional. I am very disappointed by the service I received and hope this feedback will be used to improve the customer experience at this store.

   1 year ago

1. Precious Afolabi ★★★★★

   The query at the fitting room is quite long and very discouraging, they need a larger space because of the crowd that comes into the store, it tends to make the place crowded. They have amazing clothes and very affordable and the quality is very good

   1 year ago
2. Charlotte Neill ★☆☆☆☆

   The clothes are really nice, we all know this but Zara need to streamline their returns. Why don't like take postal returns!? The queues are crazy long. It makes me not want to buy anything.

   almost 3 years ago
3. Andy ★★★☆☆

   Good location the shop is clean like any other luxury shops in city centre prices are ok for a central location. Only thing that annoyed me what the variety available I was looking for a new trench coat but I could only find 3 models I believe in a shop that's meant to be for men only and the lower level is all business clothes, out of the 3 I didn't like any of them so I was a bit disappointed at that , they were in the 80 to 100 pounds price range if I remember correctly.

   almost 3 years ago

1. Promise Francis ★★★☆☆

   In comparison to the branch I visited in Manchester, I felt a bit disappointed as I couldn't find some type of wears I found in Manchester. Overall, I feel the quality of wears didn't match the pricing, and little or no discount was offered the time I visited (1st of December). You can still some good stuff here, but I won't rely solely for my wears shopping experience.

   almost 3 years ago
2. Blue Bean Photography ★★★★☆

   Very spacious store spread across two floors. A very long queuing system but the staff were attentive. Great selection of clothes for men and women.

   almost 3 years ago
3. Malik ★★★★★

   Great shopping experience. Right im the middle of city centre on the main junction of high street. Had to wait in a long que before entering the store. This explains how much people like it. The store itself is beautifully decorated and has a Great interior. Consists of multiple floors that segregate mens, women and children clothing. In terms of clothing its has more or less everything to cover all events from formals to casual etc. Shoe variety is a bit of question but again its not a shoe store only. In terms of quality its good. Some products are excellent and prices wise its not bad for the quality. In totality its a giod brand.

   almost 5 years ago

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