Choconails Beauty Salon in Manchester, Middleton

Reviews

1. Amy Simpson ★★★★★

   I love this place they do it quickly but precisely I’m definitely coming here again

   almost 9 months ago
2. Kris Ingham ★☆☆☆☆

   I had to tell her to fill in the bits of acrylic filling she had missed then ended up with uneven thumb nail. Only been on just over a week & the acrylic is lifting from the nail. All cuticles are bitty. Charged £25.00. I've been doing my own nails for years. It was a special occasion & thought I'd treat myself. I know they have to train. If that's the case then tell the customer before they continue to the procedure. Not a happy bunny. Will go back to doing my own in future.

   almost 9 months ago
3. Andreea Diana Sofian ★☆☆☆☆

   I am extremely disappointed and deeply upset after my visit today. As a very long-term customer, I have always had high expectations, but unfortunately, today's visit has left me with no choice but to never return. I specifically asked for almond nails, but to my surprise and dissatisfaction, I received stiletto nails instead. This was not what I requested, and it shows a lack of attention to detail and disregard for my preferences. Furthermore, my experience with the wax and tint service was nothing short of a nightmare. The lady attending to me displayed a shocking level of unprofessionalism by laughing in my face when I expressed my concerns about the unevenness of my eyebrows. To make matters worse, she ended up removing the upper part of my eyebrows, leaving them shapeless and completely straight. I was left in tears and shaking from the distress caused by this careless and insensitive treatment. What's even more alarming is that everyone around me noticed that my eyebrows were waxed excessively and lacked any semblance of shape. This only added to my frustration and disappointment. Despite my polite approach in addressing the issue, the lady's response was to wax even more of my eyebrow, resulting in one being raised and the other being lowered, further emphasizing the lack of professionalism and expertise. Not only were the nails not even, but they were also going in different directions, indicating a lack of skill and attention to detail. To add insult to injury, the lady was on the phone throughout the appointment, engaging in casual conversations with her colleagues instead of focusing on providing a satisfactory service. Considering the amount I paid for this subpar service, £42, I find it unacceptable that such a disappointing experience was provided. The quality of the service fell far below my expectations, and it is disheartening to realize that I will never be able to trust this establishment again. I am left with no choice but to file a complaint to ensure that this kind of unprofessionalism and disregard for customer satisfaction is addressed. It is my hope that my feedback will prompt necessary changes and improvements in the establishment's practices. In conclusion, I am deeply disappointed and saddened by the lack of professionalism, attention to detail, and overall quality of the service I received today. The experience has left me feeling disheartened and betrayed as a long-term customer. I sincerely hope that my complaint will lead to positive changes in the establishment's service and prevent other customers from going through the same distressing experience.

   almost 2 years ago

1. CHI ★★★★★

   Choco nails always looks after me and makes me feel welcome. The ladies are lovely and work together to come up with a design for me because I can never decide. Everyone is friendly and my nails are always immaculate. I love my nails so much. I love getting my eyebrows waxed and tinted here too

   almost 2 years ago
2. Magdalena ★☆☆☆☆

   Horrible. They ruined my nails twice, a week ago I had a French manicure and today I went and had everything taken off, half fell off, but they charged me f10 For crooked nails and acrylic remnants. Never again!!!Not recommended!!!

   almost 3 years ago
3. Deb Holden ★☆☆☆☆

   Put my nail on crooked, noticed and went back next day...was told my finger was bent, she tried to file it but i insisted i wanted it soaking off and replaced. Eventially two hours later it was replaced. Rude aggrssive staff...never again. Will have to see tge doctor about my bent finger...not.Only take cas in there and no receipt.avoid at all cost

   almost 3 years ago

1. sam miller ★☆☆☆☆

   If I could rate zero I would. Came in today with my 9 year old daughter to have a pedicure done, something we have done here at choco nails in the past. I told them we would BOTH like one and she said ok and asked can we wait so we did. 45minutes later I was asked to sit at the nail station and said no we are having a pedicure in the chair. I was then told my daughter couldn’t have this done despite having this here in the past. If this was the case then why on earth didn’t you tell me this when we arrived instead of waiting for 45 minutes. To say I was angry is an understatement. I’m a regular and spend about £100 a month with you guys but not anymore! You have lost mine, my family’s and friends custom.

   almost 3 years ago
2. Blessing Nkama ★☆☆☆☆

   They did my nails so bad and they are so aggressive and mean and the nails have spots in it and it gets dirty every second and I have to wash it. And my nails look like yellow bananas. And hair in my nails. They left so much marks. Soo unprofessional. They need to work hard i ain't going back there.

   almost 4 years ago
3. Sara Monteiro ★★☆☆☆

   You will get the best service on your first visit then as soon as they know you are a returning customers, their standards will drop. My nails(please see the pictures) didn't last a week. This was the message I sent on their Instagram. Good morning. Yesterday I went to your shop and I was very disappointed. As soon as I arrived, I explained what was happen that I was going to fix my nails and they told me to wait for 10 minutes in one of the last chairs even though there was others available near to the entrance. I dont know if they felt embarrassed because I was there to fix the imperfections or they didn't want the other clients to understand. However, I did what they said. I waited for 5 minutes and nothing even thought there was a man free there. As soon as this old lady comes this man went to ask what she wanted and started to do her nails even though I was there first.I didn't say anything to them and I just walked off because If I had open my mouth it would've been a bad idea. I wasn't happy with the service since Friday when I first went to do my nails. The person was kind of in a rush because she wanted to close the store, she didn't even let me look at the nails while she was doing them. Didn't even ask if I was liking them. And at the end instead of £23 £ paid £25 for an infil which I never paid before. The first day I went to your shop everyone was very polite and friendly and they did a good job. However, after you know that the client will return you drop your standards very drastically. For all these reasons I will not coming back to your store anymore. You have lost client at least £200 per year as I do my nails very often! I will not recommend your shop, I will definitely share my experience with my friends and family so they are aware of what happens in you shop. Plus, I will review this on Google, so other people know what is going on there and they make sure they ask for the price before doing their nails as you charge however price after the job is done.

   almost 4 years ago

FAQs