Terrible service. No correspondence of when the delivery was to be delivered. Then 5 meter lengths of skirting board arrived dumped in the front garden covering the step and the doorway of my 70 year old mums house. 5 I tried to raise a complaint about this and just got passed around and they would contact me back. Shocking service
Not great to be fair. Id recommend not ordering online as it just doesn't work. Ordered only to get there to be told not in stock!! Cue a trip to Rochdale to collect which ultimately meant I couldn't finish what I'd started in a day. Manchester Staff were apologetic, did say they would phone rochdale but when I reached rochdale nobody had phoned. Rochdale staff were very helpful and thankfully had what I needed. Prices great.... just don't order online!!!!
Helpful staff and quick service. This is a smaller branch than the other one I sometimes go to in Ashton, but they have the essentials.
Excellent speedy service, staff are helpful. Would definitely use again and recommend
Great friendly service and fantastic prices!! Thanks
Staff not very helpful. I have to ask many times for help.
I entered the yard via the Oldham road entrance on a Saturday 30/3/19 at 11.45am which is 15 minutes before the advertised closing time. A forklift operator who i now know as Simon Punt, (the manager) started shouting at me demanding to know why i had opened the gate. I informed Simon that i had found the gate open and that it was well before 12 noon. I also advised that i did not take kindly to being shouted at and treated with disrespect as i am a regular customer. Simon continued shouting and reving the forklift. However, when I informed Simon that i intended leaving poor online feedback about my experience and contacting the area manager; he immediately changed his tune and began to apologise. In my attempt to contact the area manager with my mobile phone, i accidently phoned the office and spoke with Simon again about 5 minutes later. Simon continued to apologise but then bizarely stated that there was a sign on his desk saying the store was closing early and added that he now knows it was a previous customer who had left the gate open. I really do expect a higher level of customer service. I understand that all staff may wish to get away early on a Saturday but they should be prepared to stay at least until the advertised closing time. Additionally, members of staff shouting at customers whilst operating a large folklift truck is about as unsafe as it is unprofessional. This company clearly needs to invest in customer service training. Given my experience over a period of time and particularly on this occasion, i can only suggest they start with the very basics.
Howarth Timber & Building Supplies is located at 2 Glasshouse St, Manchester M4 5HD, UK
You can contact Howarth Timber & Building Supplies at +44 161 834 8505
You can find directions to Howarth Timber & Building Supplies by following this map link