Placed an order which did not turn up Montirex have stopped replying!! I’m out of pocket £130 and no tracksuit! They clearing don’t want to refund so I would avoid especially with the way they just ignore you after offering a refund!!
Great sale items ,friendly staff and lovely clean smart shop ,lad on till Sunday lovely very nice and helpful .
From Bedfordshire I first came across you’re brand from Mazza L20, I normally buy stuff online but I had to check the store out while I was in Liverpool and I wasn’t disappointed, Brilliant company and staff and a perfectly laid out store. They deserve all the success coming their way!
Good brand nice clothing but the customer service is appalling they hardly respond to questions which is unacceptable, and after multiple people telling them this they dont seem to listen showing they do not care
Best customer service, I accidentally ordered 2 of the same tracksuits, spoke with the company on Facebook messenger, promptly answered and sorted the problem within 10 minutes. No need for returning/refunding and reordering. Absolutely fantastic customer care experience!
What a fantastic company! I emailed 2 days ago to say that the zip had broken on my sons jacket. They replied within minutes and asked me to send a photo of the damage which I did. A few minutes later(yesterday) they emailed me with an apology and a promise to replace the jacket. It arrived this morning! Thank you Montirex for your amazing customer service.
Ordered shorts for son paid £19.99 & £4.99 delivery sadly didn’t fit very small size. Had to pay £4.00 to return so cost me £8.99 to return a £19.99 item …. Never again will I buy something from here.
Ordered a top for a Christmas present. The top was too small so sent it back for an exchange. They sent it me back saying it’s unreturnable due to unexplained marks and hair on the top. I’ve received it back and there’s no marks on it what so ever, just a few fibres because it was wrapped up with a scarf that you can only see if you put it close up to your eyes. I was gobsmacked. I actually thought oh gosh have I marked it with something when I’ve wrapped it back up but no, nothing!
Still awaiting a refund of almost £50 they never reply to any of my emails, I’ve sent about 10 as well as reaching out on 3 other social media platforms. No one reply’s so am I expected to just accept that my £50 will not be refunded. Retail ombudsman next for me I’m afraid. Such a pity as my boys adore the brand. But I need to be able to have confidence in a company and I have zero in Montirex.
Discussing service, said I will have my refund within 10 working days this was the 12th Dec, 22. Still no refund l, I have Emailed them numerous times with no reply. No customer service, so what do you do? £104 gone. My son loves this brand. I would neve buy from montrex website ever again. Only from other retailers.
Montirex is located at Montirex Store, Unit 35 S John St, Liverpool L1 8BU, UK
You can find directions to Montirex by following this map link