Joel Apinoko
★☆☆☆☆
I had a very disappointing experience with customer service. The lady at the counter refused to collect my package, claiming that UPS drivers are closed until the New Year because it was Friday, the 20th. Despite explaining that UPS is still operating and that I had paid for the postage online with a delivery date of the 27th, she continued to refuse. In the end, I had to take my item to another location where the process was much easier and stress-free. I hope this situation can be addressed to improve future customer interactions." This way, you're addressing the issue while keeping it professional and clear for potential follow-up.