Honestly... the 5 stars are purely for a girl named Charlie. She was fan-tastic! Welcoming, kind, attentive. Possibly the best service ive had since covid. Very refreshing to have good service again! Came in with my friend and her 1 year old about a week ago
The worst coffee ever. Bitter and disgusting. The beans seem to be overroasted and really low quality. It's not something you expect for approx. 5 pounds/ a cup. It us quiet because customers are not attracted due to low quality and bad tasting drinks.
One of the dirtiest coffee shops I’ve been in. When feedback to supervisor she was great at finding excuses and reasons to excuse the cleanliness. It’s cleaner in B&Q next door.
When I first went inside, I could tell straight away it was extremely busy and there was a queue nearly out of the door. When I finally ordered, they started to make the order and one of the staff "accidentally" knocked over one of the jugs of milk and it splatted all over the floor, their response was: "meh, I didn't want it anyway." Here is how my order, a strawberry cream frappuccino, turned out like:
Not only were all available tables filthy and full of cups and plates, but the insolent supervisor became hostile and even took my drink that id paid for when I politely asked for a table to be cleaned and pointed out that clearing tables should come before serving more customers, otherwise where are the customers going to sit!? I ended up wiping my table myself, and the barista was kind enough to make me another drink!!
Not only were all available tables filthy and full of cups and plates, but the insolent supervisor became hostile and even took my drink that id paid for when I politely asked for a table to be cleaned and pointed out that clearing tables should come before serving more customers, otherwise where are the customers going to sit!? I ended up wiping my table myself, and the barista was kind enough to make me another drink!!
Coffee was lovely. However, the staff at (multiple) times could not be seen anywhere. They were all out the back somewhere whilst tables were left uncleaned and covered in cups and plates left from previous customers. My partner and I had to clear our own table - moving 4 mugs and 2 plates, and other tables were covered with dirty cups and plates and leftover food/drinks. Multiple customers came in after us and had to sit at tables where they had not been cleaned after the previous customers. The staff at times could be seen just standing at the counter (no customers to serve) staring into space and avoiding cleaning up the mess, or chatting with one another but not working/doing anything. Big let down in what would otherwise be a nice place to go for good coffee. It took over a whole hour of us being there before anyone came out and cleaned the tables that were already dirty when we'd arrived. Have management forgotten to train their staff around the cleaning and hygiene of their store?
A good coffee shop right where you need it. After a long shopping at your favourite area, it is a ace to sip a cuppa and relax. The lady made some excellent coffee today and it makes you want to go back for more. The ambience is also good. Update: The egg bits with cheese and ham is a must try. With the new seasonal coffees and hot chocolate, one would wonder where the money went... ;)
The staff were very busy with I presume online orders as the queue wasn't that bad but it was within a late working day lunchtime, a lady behind me got annoyed and made it clear to the staff, she was obviously in a rush whereby I wasn't on this occasion. On being served I was greeted politely and informed of the new hot drinks menu, I was friendly in return and my drinks to take a way were made within a reasonable time.
Starbucks is located at Chalford Way, Shirley, Solihull B90 4RB, UK
You can contact Starbucks at +44 121 745 3386
You can find directions to Starbucks by following this map link