Reviews

  1. Julie Anne Crystal ★☆☆☆☆

    Gave Costa so many tries and everytime I remembered why I dont want to come back - coffee tastes nothing, no full-fat milk. Just not worth the money. The service is mediocre and not too friendly

  2. Arya Rose ★☆☆☆☆

    Very rude and unhelpful staff. There appeared to be an issue with the app. It appeared that they wanted to blame you and charge you extra. There was no apology for the inconvenience just extreme rudeness. You need to look at how your staff communicate and treat customers especially when it is in a hospital. I work as a manager in retail and the service was one of the worst I have ever encountered

  3. Han Kuo ★★☆☆☆

    This review is mainly applied to the service on Sunday 05-Oct. Just to be clear, it is to the kiosk by the information desk rather than the one in the canteen. As a hospitality in the hospital, we don't expect much of “cusomer service“. However, based on the "not-too-high" expectations, the lady's attitude is intolerantly pathetic. I don't know how much effort Costa would like to put on employee quality, but it is highly suggested to hire someone nicer for your business brand image, pleased.

  1. L B ★★★★☆

    This place was a bit of an oasis!! Really great coffee, made how you like it. Great toasted sandwiches. Very helpful staff. Needed to be just a bit more professional, but they were so busy, ALL of the time, a bit of lightness in the day was probably needed just to keep them going.

  2. Dan Trewhitt ★★★★☆

    A nice Costa in the Queen Elizabeth Hospital. More seating available than it may at first seem to have. A good selection of cakes. Friendly efficient staff.

  3. Osman Alamyar ★★★★★

    came into the store today, not under the best circumstances but Chris served us with a smile and gave us the nicest coffee’s we’ve had for a while, had a chat whilst he made our drinks and he made us laugh whilst we waited. Unfortunately the rest of the team didnt seem to smile or look like they wanted to be there. Store overall seemed messy and we were rushed out as they were closing the seating area, only to be directed to another place to sit by chris, again, incredibly helpful and charismatic. Over all store is worth zero stars but due to Chris I have given them 5*

  1. Laky ★★★★★

    Good coffee and amazing customer service found here! I sat in the seated area and witnessed some of the best cafe customer service ever. Many people were served very quickly and without any fuss or frustration on display. Groups of paramedics, patients, hospital staff and visitors were all involved in some form of conversation during order taking and whilst making collections. I was really surprised for some reason. It was good to see. One member of staff went above and beyond helping me with a phone issue I had and considering the circumstances of why I am at the QE today waiting she has no idea how much I value that gesture of kindness. I feel that the management of this cafe should recognise and reward all the team members working today as they really are doing a great job and are a credit to Costa Coffee. They did not run out of friendliness, enthusiasm and energy in all the time I was here over 2 hours during peak times on a Saturday. Thank you.

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FAQs

What is the address of Costa Coffee?

Costa Coffee is located at Mindelsohn Way, Birmingham B15 2QZ, UK

What is the phone number of Costa Coffee?

You can contact Costa Coffee at +44 333 003 5883

How can I get to Costa Coffee?

You can find directions to Costa Coffee by following this map link

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