Argos Chesterfield (Inside Sainsbury's)

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Reviews

1. solomon gwani ★☆☆☆☆

   Not very pleased a delivery service, that was paid for the next day it’s taking 5 days Monday to Friday you guys should do better

   1 month ago
2. dana sharif ★☆☆☆☆

   Absolutely shocking today 9 November at 10:55I wanted to buy a coffee table in Argos store I asked the young lad staff if he could help me but also one lady was there I think she was on charge there anyway the young lad asked the lady boss if he could help me but the lady boss not nice at all her attitude was very rude the way she told me to go search yourself she doesn't have any scales to do any customer services reference for her whoever she was I think she is racist the way she spoke to me

   almost 3 months ago
3. Alex Scott ★☆☆☆☆

   I recently tried to return a product that was faulty, and the experience I had was truly shocking. I can hardly put into words how badly I was treated. I ended up taking my business to another store, where the issue was resolved immediately and I was offered either a replacement or a refund without any problem. When I explained what had happened to the staff at the Sheffield store, they were astonished and encouraged me to make a formal complaint to Argos, as no customer should be treated this way. After reading other reviews, it’s clear that this store has a serious ongoing issue with customer service.

   almost 4 months ago

1. Dan Ward ★☆☆☆☆

   Clearly won’t be long before they’re going out of business, the customer service is appalling, honestly some of the worst I’ve ever come across in a retail establishment. Myself and my wife were returning an airbed that was used once before it became defective. Went to return this product and told the very uninterested young lady serving is the issues with the product (within 30 days) to be told that we were not entitled to a refund but only a credit note or gift card to the value of £85 due to money laundering. Never have I heard of this before or ever had an issue returning anything to Argos or any other store for that matter. My wife asked to the see the manager because we didn’t want a a gift card and there was clearly a push from higher management not to give refunds now. The “managers” attitude towards us was absolutely shocking, we questioned and stood our ground for a refund which seemed like an age until she finally gave in after cross referencing our online banking transaction with our bank card. Horrendous experience please do not shop here, if you have to return it I fear other people may have the same fate of a battle to get your money back.

   almost 10 months ago
2. Lou Lou ★☆☆☆☆

   Very rude, lazy staff on tonight at chesterfield. There were four staff members on that we saw (although 3 of them may as well not have been) One was sat down while the other two stood with her. The forth was running around doing all the work and looked so fed up but still managed service with a smile and friendly attitude when bringing us our item I wish i'd got her name to give her a mention. Absolutely poor service and not a nice atmosphere to shop in. Very disappointing experience. Long wait for just two customers could of been avoided if all staff were actually doing their jobs.

   almost 3 years ago
3. Phillip Arbon ★☆☆☆☆

   Managers was rude and just turned her back on me and she was busy to conclude my complaint.....if you look at the reviews she gets comments about her rude attitude all the time I will not use Argos Chesterfield again.

   almost 3 years ago

1. Filippo Pagano ★☆☆☆☆

   Awful service!!! The lady (supposed to be the manager) has been really rude, telling me that I have to contact DPD after she told me that she doesn't know where my parcel (I dropped it off yesterday for a delivery) has been put. She refused to check in store. After 20 minutes over the phone, she told me that there is not my parcel in the store which means that it has been collected by DPD. However, DPD website doesn't show the parcel and it show a message saying the opposite 'waiting for your parcel' (which means that the parcel hasn't been scanned yet from Argos). Try to avoid if you are looking for a nice and prompt service.

   almost 3 years ago
2. Paul LaForge ★☆☆☆☆

   Many of the staff are rude and don't want to help. They act like being there and dealing with customers is a burden to them. If you don't like interacting with people, don't work in a customer based business. This store has the worst customer service I have ever experienced. Argos/Sainsbury executives your staff at this branch have to be lossing you money, as people like me will not shop at this store again. Please, please retrain you employees in customer service, and sack the worst ones because some of them really don't want to be there. I wish Google would allow me to select 0 Stars instead of 1 Stars. Because I am sorry to say this store really does only deserve 0 Stars.

   almost 3 years ago
3. Michelle Capps ★☆☆☆☆

   They don't deserve even 1 star! I ordered 2 items 12 hours apart. I had an email about the 1st one to collect. Whilst in store I asked a young member of staff if the other one had come in, the assistant wouldn't even check and just kept saying if I hadn't had an email then it wasn't there. After another day I checked my account and saw it was in store. Still no email. I called the store and asked if they could check. The assistant again said if I hadn't had my email then it hadn't been delivered. I asked her to just check as it was showing on my account that it had been delivered. She checked and it was there! I went into store to collect and it was the same girl as yesterday and her attitude was all wrong and made it quite clear she didnt want to serve me. Thankfully another older member of staff came and served me. The younger member needs massive training on customer service both face to face and on the phone. Wont be using Argos here again

   more 6 years ago

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