Namco Funscape Manchester

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Reviews

1. Matt Clarke ★☆☆☆☆

   Some of the rudest, most aggressive staff I have ever experienced in any customer facing environment. We walked in at 5.30pm as a family, changed over our money into coins, only to be told that the facility was 'already closed' 10 minutes later...every minute for the next 15 minutes...by every member of staff in the building...multiple times. The manager, who is a bespectacled fair-haired middle-aged man, was the worst offender by far. In short, he walked over and told us to get out at 5.45pm in a rather aggressive fashion. A quick check of their opening times online told me that they weren't due to close until 6pm, so I challenged the manager at that point about when the official 'closing time' actually was, with the response of "now". I pointed out that he'd have to refund the tokens my eldest was working through on his game, which we'd loaded up shortly after entering, eapecially if he wanted to kick us out early, at which point he just threatened to "turn the machines off". The aggression with which I was met was totally uncalled for and immediate, especially in the presence of children and the whole incident ended with the on-site security ushering the manager away as even he recognised how aggressive the manager in question was being. Are there opening/closing signs in the facility I hear you ask? No, absolutely not. Did we have any reason to believe that it was due to close 10 mins after walking in? Definitely not. Was my family and I treated like a trespassers immediately at that point? Yes, without question. I could not recommend people to avoid this place enough. Go to the arcade in Archies' roller rink instead, the games are better there too. And if the corporate/PR review these reviews I would suggest having some serious words with the staff/management here or I could see this branch meeting the same fate as the Southbank branch, purely by driving customers away in droves.

   1 month ago
2. Cristiano Che ★★★★★

   Very helpful staff member. Today, I had forgotten my VIP card and was worried I couldn't redeem a prize I really liked. Fortunately, Stephen was very supportive and helped me throughout the process to recover my details and ensure I got my prize. Many thanks to him for the help.

   1 month ago
3. Edward Bateson ★★★★★

   We had a brilliant time at Namco Funscape Manchester. The venue is fun, lively, and perfect for families, with loads to keep everyone entertained. What really stood out to us, though, was the fantastic customer service. A huge thank you to Beth, who went above and beyond to help us find my son’s lost sweets. She was incredibly helpful, kind, and reassuring, which made a potentially stressful moment turn into a really positive experience. Her support genuinely made our visit even better. We’ll definitely be coming back and would highly recommend Namco Funscape Manchester to others!

   1 month ago

1. Minahel Warriach ★★★★★

   Lovely visits each time me and my family go to Namco. My daughter also loves it and the staff is delightful, makes the whole experience even more fun. One particular staff member, Iqra akash, stood out as she has been very helpful towards us making our bowling experience so amazing!

   almost 2 months ago
2. Abdul Sattar ★★★★★

   I wish I can give more then 5 stars to this place, And that's all only for staff , amazing manager and the host we had all staff members were brilliant. Every gaming and fun place can have ups and downs with maintenance and games but it's they way how they handles it and how quickly they act on it We celebrated our twin boys birthday had lots of fun. Unfortunately I forgot the names of staff members but we were booked today afternoon for birthday party 12:00 pm And our host Hijabi girl she was awesome top notch customer service and hospitality. Best place to have kids and adults birthday party or you can just have get together or fun day out as adults or for kids

   almost 4 months ago
3. Faidah Isola ★★★★☆

   These games are so much fun! You'd eventually become confused. However, there was no attendant on duty to explain the games that I didn't understand.

   almost 3 years ago

1. rebecca g ★★★★☆

   Good old fun! Had a couple games of bowling which we all thoroughly enjoyed - despite me coming last (out of 5 of us) on the first game, and second from last on the second game! Lol

   almost 3 years ago
2. Nasreen Bhatti ★★★★★

   This is namco fun scape in Trafford centre Manchester,a gaming arcade for kids specially and adults too.you will also find attractions of bowling bar, pool to enjoy snooker,mini casino games for 18+ under same roof. You can change tickets to get toys from display window and trust me kids love this place. Staff is very friendly. All games of machine is checked regularly.area is designed brilliantly. My kids and I myself have fun in Namco fun scape on each visit to Trafford centre. Book bowling online.cash machine available inside the namco. Amazing super wonderful place to have ultimate max Fun.

   almost 3 years ago
3. Bianca Christie ★★★★★

   Who said you can't have fun and stay safe? Namco Bowling made it happen! We had a great time with family. We booked 2 lanes side by side and played against one another. The place felt safe, clean and in line with the gov. guidelines.

   almost 4 years ago

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