Ted Baker

Photos

Reviews

1. Diana Golovko ★☆☆☆☆

   I used to love Ted Baker. It was one of my go to brands for clothing so was very excited to see they relaunched. I bought a dress and what supposed to be a leather belt. When both items arrived, first thing I noticed already - the packaging - cheap. But when I opened the package and saw the items - the quality - absolutely awful! That is what I imagine you get from Shein if it worse. The belt was not leather. The dress was pure synthetic and looked nothing like the photo on the site. I returned the items and this is where customer service came into picture. First, mission impossible to get hold off. Finally got hold of them and they issued a refund but kept £6.95. They charge you £3 for return and £3.95 for shipping. On the site it states the return cost is £3. When asked why I paid for shipping as when I purchased the item and upon the return and what additional £3 cover. The customer service couldn’t reply and kept saying same thing. This is not the brand it used to be. far from it - from quality of clothing to service - I wouldn’t go near this cheap version with high price tags again.

   almost 4 months ago
2. Judith Perez-Pace ★★☆☆☆

   Beautiful shoes, but disappointing customer service I purchased my wedding shoes from Ted Baker — a special purchase for a very special day. While the shoes themselves were beautiful, the customer service left a lot to be desired. After the wedding, I reached out to their team to ask for referrals or guidance on restorative services to preserve the shoes. To my disappointment, I received no response whatsoever. No follow-up, no acknowledgment — just silence. For a brand that positions itself as premium and customer-focused, I expected at least a courtesy reply. I guess that's why they have gone out of business in multiple countries. It's really disappointing to spend that kind of money and get zero post-purchase support. The product was lovely, but sadly, the lack of basic customer care took away from the overall experience.

   almost 6 months ago
3. M C (The Old School Caretaker) ★★★★★

   This is a very small duty free Ted Baker. It has a range that suits my taste though. I found the prices very reasonable aswell. Jeans for 80 quid!

   1 year ago

1. Amit Mathur ★★★★★

   A good and classy clothing store in the departure section of Terminal 2 of Heathrow Airport, London. The staff was also very polite and friendly. I would highly recommend visiting this clothing store Ted Baker next time when you have to transit through Heathrow Terminal 2.

   almost 3 years ago
2. Bryant Roulston ★★★★★

   Friendly store attendant and nice selection for a small duty free shop, didn’t have some of the things I was looking for but a large selection of fragrances, limited watches, great wallets and a large women’s section, some great shoes and hand bags! Over all worth the stop on your way out!

   almost 3 years ago
3. Dev Patel ★☆☆☆☆

   I am a big fan and a regular shopper at Ted baker, it is with regret I have to post this review. A simple request was greeted with such a poor response and terrible customer service! Management should really review customer service provided!!!!

   more 6 years ago

1. Kevin MacDonald ★★★☆☆

   Not the best ted baker I’ve visited

   more 7 years ago
2. Alyse Jacobsen ★☆☆☆☆

   Abysmal service. This isn't an outlet, it's just duty free, no reason for such bad service at a luxury shop. All three employees were trying clothes on and shopping for themselves and literally ignoring every customer. I was appalled.

   more 9 years ago

FAQs