Next Clothing Store in Harrow

Reviews

1. Sis Mo ★☆☆☆☆

   Customer services is absolutely bad ! Returned a couple of things ordered online, approached the upstairs till, No greetings just Empty your bag is like being a very communist country! More training need it! Next standard are going down hill, PrimeMark customer services are greater in comparison! This been happening repeatedly with me and my wife !!! Very strange, if you dont like your job find another one!! Will never visit Harrow Next again!

   1 year ago
2. Inez P ★★☆☆☆

   Queued for a while at the desk as there was only one cashier and she was tied up with a very long return, due to the customer being awkward, so the line got quite long (people were getting a bit agitated) with no extra staff around to help. The store really needs to rethink its staffing, that said, Ria (the cashier) was brilliant, friendly, and polite despite clearly being under pressure on her own, she alone deserved 5 stars.

   1 year ago
3. Vidhata Patel ★☆☆☆☆

   This store is the worst store. You have to wait so long to get your parcel. I’m always shopping at next but the service in this store is so slow. It’s also always very hot I’m here and then having to wait so long.

   1 year ago

1. E M G ★☆☆☆☆

   Today on 21/7/25 between 2-3pm I had an awful experience in the Harrow Next store. I was picking up x2 online orders and the screen told me there was an error and the orders were not found. I proceeded to the menswear till where I explained the situation in hope they could manually look for them. A miserable man in a checked shirt served me. No basic manners let alone the slightest bit of customer service in him. He made out that what had happened was my fault and a massive inconvenience. Before I was served by him there were 2 customers in front of me, which he also treated with a blunt and rude attitude. After apparently asking for the world to get the items I had paid for, he came back 5 mins later with them. That wasn’t hard was it?! Get a grip! If you can’t crack a smile, say please or thank you, don’t work in retail! I only shop with next online to avoid people like you.

   1 year ago
2. sabya ansari ★☆☆☆☆

   I am extremely disappointed with the service I received at this store. After reading multiple reviews, I wasn’t shocked that I wasn’t the only one with a terrible experience. It’s clear that many customers have faced the same issues, yet, shockingly, no one seems to bother improving the service. When I arrived, there was no staff available to assist me. After waiting, I finally saw a man—Adam—emerge from a room. I asked him where I could pick up my parcel, and instead of a simple answer, his response was, “Did you read the instructions? You need to follow the instructions.” I informed him that I had read them but needed to know where the machine was to enter my code. He pointed it out, and I proceeded to enter my number. He then brought out three parcels, but I was expecting four. Confused, I had to waste my time figuring out what had happened to the missing item. When I told him I was missing one, he immediately tried to dismiss me, saying, “These are the only parcels we have under your name.” I showed him my confirmation email, after which he asked for my customer ID. Even after providing it, he asked me to read it out loud for him. Then he asked for my last name and again made me spell it out—yet still couldn’t find my order. What shocked me the most was his complete lack of basic manners. He displayed zero professionalism—no greeting, no courtesy, no effort to assist. Instead of saying, “Could you please spell your name?” or “Let me check for you,” his tone was cold, dismissive, and almost as if he was giving orders. I asked him to check inside again, as my missing item should have been there, but he outright refused. It was clear—just as many other reviews pointed out—that he was lazy and simply didn’t want to make any extra effort. Then, after all the back and forth, he finally admitted that my missing parcel wasn’t there. This means he knew all along but deliberately withheld that information. When I asked why he didn’t just tell me from the beginning, he made up an excuse, claiming he was “trying to find the error” which was a lie since he had done absolutely nothing. Even when I decided to return half of my items, he still didn’t bother to speak or acknowledge anything. I had to ask him if everything was done before I left. His behaviour makes me question why he even works in customer service if he refuses to do the bare minimum, let alone treat customers with basic respect. To this day, I still don’t know what happened to my missing parcel, as I never received it. I’m writing this so management is aware of just how lazy, unprofessional, and rude Adam is. I truly hope this feedback results in some improvement because, just like the other reviewers, I will not be returning to this store. And based on how empty the store was, I can see why others avoid it too.

   1 year ago
3. Mira Z ★★★★☆

   Had 2 collections and one return in store, all went fine. The wait for collection is quite long and the returns process is also quite slow but otherwise no issues. Most of the staff seem like they don't want to be there. The store has limited stock so I've never found anything I liked when browsing while waiting to pick up my parcel.

   almost 3 years ago

1. Kurren Nischal ★☆☆☆☆

   Consistently slow service. Understaffed and understocked. Waiting in line to pay is worse than waiting at a post office. Avoid this place.

   almost 3 years ago
2. Arpita Singh ★★★☆☆

   A small outlet so having lesser options across merchandise is definitely a given. But, still decent for some basic stuff. Also, the customer collection point does take really long at times! So please go with some buffer. Staff is generally accommodating and co-operative.

   almost 3 years ago
3. Charlotte Tinker ★☆☆☆☆

   Rude staff members. My parcel got sent to the wrong shop the previous week so I was collecting my parcel a week later. I'd also ordered some other items. Recently moved here and my old postcode was on my parcel and the lady who served me was very accusatory when I gave my new postcode thinking that would be the one used on my parcel. She also didn't give me my other two parcels at first and I had to ask for them to be handed to me. She also made me show my ID twice. Really rude, especially considering I enjoy shopping at Next and find the clothes to be of good quality. Don't expect to be treated as a thief, especially after placing a large order. Won't bother coming here again. I would rather order to another store and travel into London to a different Next.

   almost 3 years ago

1. Réka Tasnádi ★★☆☆☆

   Update: this is the third time my order got misplaced and CS tells me they need 7 days to investigate. Avoid store collection at this store at any cost!!! Most of the time customer service is terrible. Staff is it overworked and unfortunately it is impacting it a lot. Today I had the worst experience, first the man who was giving out my order was quite rude, when the postcode I told him didn't match the parcel he just kept asking what's my postcode. I even showed him my email confirmation, he could have even seen card ending and verify but he kept asking for postcode (which I already tried updating few times on the website). When I insisted taking the parcel he held it away like I was a criminal. Then he figured he can ask if I have a previous post code - genius! Then it matched and I got my first parcel (£10 leggings, not worth this hassle). Then the second part of my parcel he said abruptly I have to go to the till. I was upset and he just rudely left without a comment. This person should not be working in a customer facing job if he has minimal skills or management should train staff more. When I went to the till they couldn't find the second part of my order. It's sad that the quality next has is flawed by their online store setup, where orders often get mixed up or devided. If they can't guarantee a smooth online buying experience then it would be worth cutting down on the lines they sell online. I know I won't be ordering online any more unless necessary.

   almost 3 years ago

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