Ralph Lauren Battersea Power Station London, Nine Elms

Reviews

1. Adam ★★★★★

   Pleased with my purchase and product is great quality. Great service from Brian who was polite and helpful.

   almost 7 months ago
2. Suki T ★★★★★

   I visited the store today after my trainers ripped, and Mo was incredibly helpful even though sizes were quite limited. Nora came along and helped me find the perfect pair — and honestly, I knew she was a boss lady the moment I saw how smoothly she handled everything! ;D I left feeling so happy with my purchase. You don’t often get customer service like this anymore — both Mo and Nora went above and beyond to help. They were so kind and genuine, and I can’t wait to come back for more. I really hope the company rewards such amazing staff!

   almost 8 months ago
3. Kevin Charles ★★★★☆

   An update to my review (please see original below). The service provided at my most recent visit was far superior to my previous visits. I was greeted on arrival and the team served me in a professional and friendly manner. This is the level of service I expect from Ralph Lauren. Keep up the great service! Shockingly bad service! I have visited this store on 3 separate occasions, and each time the customer service has been appalling. The store was either empty or had just one other customer each time I visit and I have never been approached when coming into the store, and this is despite being dressed in Ralph Lauren clothing each time I have visited. My most recent visit being on 27 March at around 4pm. I work in the retail sector and visit one of my stores at Battersea Power Station and appreciate that it's a bit quiet, so I would expect staff to be on their A Game when a customer enters the store. I get none of that at this Ralph Lauren store, which falls well below the standards of the majority of RL stores I have visited. Each time you do not serve customers, you are losing potential sales. It really isn't that difficult to engage with customers. Really disappointing.

   1 year ago

1. Alex D. ★★★★★

   I recently visited the Ralph Lauren store in Battersea Power Station and had an excellent experience thanks to Anayah. She was incredibly helpful and friendly throughout my visit. Even though the store didn’t have the sizes I needed, Anayah went out of her way to check availability while remaining polite and patient. Her professionalism and warm demeanor made the entire shopping experience enjoyable. Because of her outstanding customer service, I will definitely be returning. Thank you, Anayah, for making my visit so pleasant!

   1 year ago
2. Miguel Candelario ★☆☆☆☆

   Needed to make a return that I had purchased the previous week at Bond Street and was told they only take returns that were purchased at their locations and I could try the location at Sloane Sq and maybe they would take it. I left the shop and called two other locations to verify the return policy. Was told both times that I could make the return to ANY full price location. So I went back into the store and asked once again to make the return. The sales person once again said no so I had to ask for the manager and explained to them that I called and verified the return policy so he processed the return and didn’t make eye contact. Not a great experience - avoid this location at all cost.

   almost 3 years ago

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