Lovepreet provided outstanding service—she even put aside her work to help us patiently, and her warm and friendly attitude made the whole experience extremely pleasant. She definitely deserves recognition!
When asking about sizes, the staff not only gave accurate recommendations but also checked the stock proactively—super efficient service!
After a lovely experience shopping with my daughter last year I was happy to return this year. But we will not return again. Whist we were downstairs, I had a very disturbing series of exchanges with a young woman working there. I understand the area is small. However, I can find no excuse for what occurred. First, she was taking some kind of display photo and backed into me. There were not many customers and I didn’t know how she was not aware of my presence. I moved out of the way. Then, a few minutes later in another area, she ran into me again moving sideways around one area of shirts. I was confused because I was standing next to my daughter while she browsed and was not in the way (as much as possible, given the small area). I moved again, but then she came from behind to put a shirt on a rack literally elbowing me out of the way, slipping in between my daughter and me. There is not a chance that she didn’t notice me. I honestly felt targeted — there is no other way to put this — and it felt very intentional. Perhaps it was motivated by some impression of my age or religious expression. I can think of no reason to be pushing customers out of the way. My daughter didn’t understand. At no point did she do the actual job of asking if we needed help or a changing room, so it seems discomfort and intimidation was the aim.
The staff here was delightful, especially Grace. She offered assistance and helped me to find the exact fashion vibe I was looking for. The fitting rooms are really pretty and I love the way everything is organised and displayed. Thank you for a lovely shopping experience.
I love Free People and mainly shop online, but I went to the store for a quick visit on my lunch break. The shop assistants were busy reorganising, however noted my arrival immediately and offered to help. Sage was so helpful with checking for sizes and offering guidance! I walked out with a few pieces, packaged beautifully in a reusable Free People bag. I will be going back for more. Great experience in the store, thank you!
Went to the store yesterday around 3-4pm and wasn’t impressed by the two staffs. The ground floor had strong smell of food, like biryani or cumin curry. The staffs were complaining about other customers in front of me of how they perhaps misplaced some items in the shop. One staff looked indifferent to help and when I asked about how to use a hair accessory, she said arrogantly to make her look superior.
TERRIBLE CONDESCENDING CUSTOMER SERVICE - GO ELSEWHERE! I wish I had taken heed of the negative reviews about this store before visiting. I’ve spent thousands on Free People online over the years, and love the aesthetic but the service I received yesterday was unpleasant at best. It breaks my heart to write this review as I so wanted to love the experience. I went downstairs when the shop wasn’t too busy and was followed my a member of staff. This was fair as I was the only one down there and it was sensible to have a member of staff with customers. The staff member huffed and puffed and looked like she didn’t want to be there and I, the customer was inconveniencing her. I asked if they stocked something I had seen online and she rather condescendingly told me to go to urban outfitters. I was disgusted busy her tone and put back the coat I was considering buying and left. I never leave bad reviews but this experience is enough to stop me buying from Free People.
Very disappointing! Both staff that were working today at the convert garden store were unpleasant and very unprofessional, one of them was telling people that the stains/ marks on the cloth were the design of the dress! They don’t only had bad attitude towards their customers, they also looked down at people with their tone and words. Their bad vibes and energy don’t really match the brand name “Free people”, maybe ‘Racist People’ works better for this particular branch. Such a shame! I would not want to visit there again.
Beautiful store with the loveliest staff. Everyone was very friendly. Katy was extremely helpful! Checking in, getting me other sizes, making suggestions..but not in a pushy way. I spent more than I normally would have, but it felt worth it for the level of service I received. Definitely will be shopping here again!
I went in this shop yesterday and had been excited to go into the actual store instead of shopping online. I usually enjoy looking around Covent Garden but the experience that I had in the Free People there was seriously unpleasant. When I walked in, there was no acknowledgement or welcome; and while trying an item on in the shop floor, the shop assistant didn't look too pleased. She looked as if she was waiting for me to leave. I have never experienced this in a shop before and I am confident in saying that I will not go in there again in the future.
Free People is located at 28 Floral St, London WC2E 9DP, UK
You can contact Free People at +44 20 3973 4716
You can find directions to Free People by following this map link
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