Moss Bros Windsor

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Reviews

1. Connor Trerise ★★★★★

   Served by Kambiz today. Went in looking for a wedding suit and was not disappointed. Kambiz was so helpful, immediately being keen to assist me and talk me through all of my options. His knowledge and insights were integral to making the right choice. I got a feeling of genuine passion for wanting to help, rather than just someone who is trying to get you to just spend. If you’re looking to get a suit or smart-wear for any occasion, give Moss Bros Windsor a chance. They have the expertise and service that make it so easy for customers. Thank you Kambiz and Moss Bros!

   almost 3 months ago
2. Ahmed Ali ★★★★★

   Very happy with the help from Dalia. Made the process of picking my suit super easy

   almost 4 months ago
3. Olivia Hall ★★★★★

   My fiance and i went into Moss to find an outfit for a special wedding. We were served by Kam who was really friendly and knew exactly what would look good for the style of wedding. He picked out the perfect shoes, with matching socks and belt. He also found a jacket and pocket square that matched the shirt and trousers Jacob already had. He knew exactly what fit Jacob needed with the best colours to coordinate with the outfit. He made us feel really confident in what we were buying for the wedding and was so helpful and kind - thank you so much Kam! Jacob and Olivia

   almost 4 months ago

1. Zachary Freeman ★★★★★

   Amazing service, and amazing suit. Flew in from the US to head to the Royal Ascot for the first time, rented my suit from home and picked it up with ease. Sanjay helped me out tremendously. Highly recommend!

   almost 8 months ago
2. Debbie Knock ★☆☆☆☆

   Shocking customer service. My father ordered a tux jacket for my daughter’s wedding. He received a call to say it was ready for collection. On arrival at the store he was told it was lost!!!! - no other communication, no apology. Then they refunded him, again no communication. He doesn’t need a refund he needs a jacket. Please treat your customers better and find the jacket. He is the grandfather of the bride.

   almost 9 months ago
3. Carl Meyer ★☆☆☆☆

   The quality of the products are excellent and easily a 5/5. However, my concern is with the staff and servicing who were totally inappropriate and unprofessional. Apart from almost making us leave as their system had the incorrect time saved to what we had booked and had proof of with the email confirmation, the real disappointment came when they body shamed one of our group members. This started when the First Lady looked them up and down a laughed at the fact that they wanted a slim fit, although they have all sizes to accommodate this for. The second blow came when the one employee asked another employee to get the jacket size for the individual and the second employee repeated the size in astonishement and laughed completely condescending. This was completely unacceptable and bizarre that this could even happen. Truely disappointed.

   almost 3 years ago

1. A Khan (A Khan) ★★★☆☆

   We visited last weekend to buy a suit for my hubby for our cousins wedding. Lovely Aisha attended to us. We were a minute into our consultation, trying a suit we liked when we got interrupted by another older lady at the till (not sure if manager) who kept passing comments on what size he should wear when we 100% knew what size. This was a real annoyance as we already had a person looking after us so why intervene. Anyways we moved on to the trial room area to try more suits, 5 min later this lady interrupts again asking Aisha to step away to serve another client. How rude! We were left with another clueless staff member and explained our full story again! Ridiculous behaviour, no customer service, feel sorry for the staff there esp Aisha who clearly was being picked on. We did buy a suit in the end but the entire process was ruined by this one member of staff who needs training or replacement.

   almost 3 years ago
2. Akash Sood ★★★★★

   Competed the hire process online and everything was as expected. Keith was beyond helpful in making sure I had everything I needed for my event and went above and beyond what was required. Excellent customer service 10/10. Thanks once again.

   almost 3 years ago
3. Richard Ball ★★★★☆

   I booked a morning suit and it was in immaculate condition and beautifully presented. but I felt that the attitude of the staff was less perfect. I went to the Moss brothers store directly from Heathrow after a long flight and felt that my rumpled appearance was treated with some snootiness.

   almost 3 years ago

1. Dave Windsor ★☆☆☆☆

   Walked in yesterday afternoon as looking for a formal shirt. Two staff in shop no other customers. Looked around spotted slim fit and tailored fit but no regular fit that I could see. At no stage was I acknowledged or asked if I needed assistance by either of the two who 'worked' there. So I just walked out. Pathetic service.

   almost 3 years ago

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