Went to the shop to return a suit trouser. When I went the first time the assistant Shaan was helpful but said they dont have any other bigger size in-stock online or in the local shops. When I went home and checked online found all the sizes I was requesting. When I went in on Friday 28/11 around 3pm to return the suit trouser, another assistant not Shaan told me I was probably lied to. The assistant who processed my return was very rude was a South Asian elder man wore glasses- unfortunately didnt get his name, just because I brought the suit trouser in a bag he decided to make fun of how I was dressed saying did I just wake up, you look like you just woke up the way your dressed and coming with the trouser in your bag. Absolutely no reason whatsoever to ask me questions like that. I didnt want to confront and just left the shop after processing my return. Was really taken aback by this type of customer service ruined my day, never experienced this behaviour before.
Contacts & Location
π Address: Ariel Way, London W12 7HT, United Kingdom
π Phone: +44 20 8740 1487
π Website: skopes.co.uk
Photos
Reviews
-
Mas Isl β ββββ
-
james dudman β β β β β
I went into skopes yesterday. I was trying to figure out my measurements. The kind gentleman who works there. Knew exactly my size and recommended i tried to suits that fitted me perfectly. One was fitted the other was more loose. And trousers he told me my measurements and was also correct. Helpful and very polite. Many thanks.
-
Rahat R β β β β β
Exceptional Service from Rob at Westfield White City The store was quite busy and seemed a bit under-staffed at times, but I have to say β Rob went above and beyond to help me out. I urgently needed a suit, and he took the time to assist me properly, guiding me on fit, accessories, and options. He even managed to source a suit that wasnβt available in-store and arranged for next-day delivery from their online stock. Despite the rush and pressure, Rob was professional, helpful, and genuinely cared about getting it right. Highly recommend asking for him if youβre at the Westfield White City branch!
-
Harrison Wooff β β β β β
I purchased a suit for the summer season last week with amazing help from Olabissi. The service was 10/10 and she picked out the perfect tie to go with the rest of the suit! Will definitely come again.
-
zai hardiman β β β β β
I came in looking for a suit and Olabisi couldnβt have been more helpful. She was dealing with multiple clients at a time very well and tended to my needs perfectly whilst being in the store by herself. The suit is ideal for my needs and she did her best to find the perfect fit for me!
-
Libz β β β β β
TJ served me and he was the absolute best. Really didnβt up sell me and was very very helpful! Went above and beyond to make sure I was all ready for my first day at my new job! Definitely coming back soon!
-
Daniel O'Shaughnessy β β β β β
Slopes offer an unparalleled service and range. I needed a full suit that day for an event and they sorted everything for me including tailoring. Absolutely incredible service. PR served me and was an absolute gentleman - lots of knowledge . Overall a fantastic experience.
-
Hiu Fung Chan β β β β β
I bought a night suit from Skopes at Westfield for my uncle wedding party. The suit quality is good than some famous brand. I would like to thank PR for his professional help and advice.
-
Martin 31100 β β β β β
Had a great in-store experience today buying two suits in readiness for work. PR was fantastic ensuring everything fit and helped make the shopping experience easy. Many thanks PR and I'll be back soon! Martin
-
Sammy β β β β β
I visited Skopes in Westfield, London to buy a suit for my friendβs wedding. I was incredibly impressed with Olabisi, who helped me pick the right size suit. She was very attentive, helpful and patient. I will certainly be returning thanks to her amazing care! I will update this review once I receive my tailored suit in a few days. Update: My suit was altered 3 times, and the final result was perfect. The staff were all incredibly lovely and the tailor worked tirelessly to ensure the three piece suit was ready to time. PR, and the manager were very helpful and kind.
New Review
FAQs
What is the address of Skopes?
Skopes is located at Ariel Way, London W12 7HT, United Kingdom
What is the phone number of Skopes?
You can contact Skopes at +44 20 8740 1487
How can I get to Skopes?
You can find directions to Skopes by following this map link