Excellent service and Thanks a ton to the kind hearted sales team member of Clarks Ormskirk who literally opened the already closed shop so that I can pick up my order in the Christmas Eve !! What a wonderful way to show kindness ☺️
Having shopped in this store for many years I was appalled at managements’ attitude last week when I returned a pair of shoes that were worn through after only 3 months wear. Both the manager Danielle and assistant manager Russell were extremely unhelpful. They said the shoes had “heavy wear” which is not true as they are only worn 25 hours a week for work in a hotel. I was made to feel like I was lying and being unreasonable asking for assistance. I was accused of being confrontational when I was not - I merely asked for reasonable assistance given the poor quality of the shoes. The manager lied and said we were advised not to buy the shoes in the first place and this is totally untrue as I was originally planning on ordering them online but she asked me to order through the store so that she could have the business. I did this, trying to support a local store and then when I needed help I was made to feel like a criminal. Management suggested that I was being unreasonable expecting shoes to last more than 3 months. They told me to contact customer care but then refused in store to give me the telephone number. I found it online and rang from the store. Customer care were excellent and very apologetic - both of the quality of the shoes and the attitude of the staff in store. I was asked to send photographs which I did and they refunded me in full the next day which says it all really. Management need training in customer relations and selling their brand. I will never purchase from the store again.
Friendly, knowledgeable, patient staff and everyone is very helpful. Can't go wrong here, especially if you want shoes that aren't going to fall apart in a few weeks like the cheaper shop ones do. Best shop for shoes in town.
Visited Clarks in Ormskirk today to get my sons first shoes. I was served by Becky, she was so lovely and polite. She explained everything really well and even bought out a 'My First Shoes' photo frame for my son to get a picture. A lovely experience, I'd definitely recommend.
I often pop into my local Clarks store in Ormskirk, and every time I’m greeted with a warm welcome from Danny, who is always so happy and positive. The staff are incredibly helpful and engaged, going over and above to make sure you get the right shoes for you. Recently, I took my four-year-old son, Teddy, in to get school shoes. The shop was really busy, as it was the end of summer with lots of children in. Despite the hustle, Danny greeted us warmly and made us feel special. She quickly asked Tayla to serve us, and Tayla immediately measured Teddy, even though the shop was full. Tayla was so kind and friendly, hyping Teddy up while he tried on shoes. She really helped him choose a pair that he absolutely loves! It’s a great store to pop into, with a lovely team and a warm, welcoming atmosphere. Highly recommend
Took my little one for first shoes today. The staff were so kind and helpful and really made him at ease. Went for a little test walk and there was no worries about him doing so. Also loads of sale shoes!!!
Great staff. The young man serving was so helpful getting out boxes of shoes to help me decide.
Great service received today from Caitlin. She was incredibly helpful and brilliant with my 4 year old Grandson who required school shoes. Excellent service.
Went with daughter to get shoes for Grandsons. Staff attentive and very helpful. Nothing too much trouble.
Came here today to fit my daughter with her first shoes, she's a sensitive soul and did get rather upset so we had to leave without a purchase, however the young lady that was serving us was very understanding and didn't judge her behaviour at all, we will definitely be returning in a few months time to try again.x.
Clarks is located at 14 Moor St, Ormskirk L39 2AQ, UK
You can contact Clarks at +44 1695 572424
You can find directions to Clarks by following this map link