Next

Photos

Reviews

1. Richard Fenton ★★☆☆☆

   Shopped here today, no one at the tils or in the shop to ask for advice. Hopeless experience. Wont be back.

   almost 6 months ago
2. Smit Rana ★☆☆☆☆

   I been to store yesterday and was served my Alfie. Did and home delivery order with him. First order he put very random address for delivery and even the name he put different name. The wrost experience with the Next Kew Garden Retail Park.

   1 year ago
3. Laura ★★★☆☆

   Have visited this store from time to time but every time I have been in here and went to pay at the till, there’s nobody around! On one occasion I just left the items on the till and walked out because nobody came. Short staffed? As it never seems well staffed. Not overly friendly or helpful staff here either and in terms of the store itself, from a personal opinion there’s never a decent selection of boys clothes! Lots of girls clothes, but just never enough for the boys. Although I do feel this is an issue in many clothing stores. So all in all is not appealing to come here and would rather buy online or from elsewhere in this case.

   almost 2 years ago

1. Planet Plenty Product ★☆☆☆☆

   My complaint is because I was not listened to at all. Returning an item for my mother who has been in surgery following an accident so her item was returned late. First I asked how late it was, I was not given the information. When I was told I would get an e voucher I said that would be no good because my mum would have no chance of knowing how to use it , despite me saying this I was ignored and the girl issued an e voucher. For context English was her first language so this was t about misunderstanding, it was about not listening. When I called customer services they said they NOW couldn’t do anything BECAUSE they had issued the voucher. Just a really simple case of not being listened to. I understand that there are policies and limits to what can be done , but this really was as simple as not hitting a button on the till!! :/ £40 literally in the bin . Unimpressed. I shall return to using Southside if I need Next where I’ve usually had good customer service.

   almost 2 years ago
2. Jan Belilios ★★★★★

   Got held up in roadworks and arrived on the dot of 7pm as store was closing. All staff went above and beyond so i could collect my online item needed for child's holiday. They had already closed the till but reopened it for me. During this and other visits, all staff on the click and collect and menswear were amazing. There is one more reserved member of staff who seems less in tune with customers but that won't detract from this well earned 5 star review. You never know what's going on for people and she did her job. Not everyone can smile all the time and i didn't take it personally. All the other team members were amazing. FYI NEXT your qr codes don't work? And well done for range of affordable summer clothing and swimwear for all the family, the online swimwear selection was great.

   almost 2 years ago
3. Rich Law ★☆☆☆☆

   Customer service pretty poor, not going back to.that branch.

   almost 2 years ago

1. spriove ★☆☆☆☆

   I will never come to this branch again. Had some simple issue that could easily solved. Store manager was extremely aggressive and unkind. Felt like I purchased at the market

   almost 4 years ago
2. Mogz ★★★★★

   I was in the store on 1st of may as I was looking for a black trousers but i was confused and One employee named Jessica approached me and offered to help which was very nice of her as i was hesitated but she was patient and helpful. Thank you so much Jessica you are such a very dedicated employee who knows how to serve customers.

   almost 4 years ago
3. MyChoice ★★☆☆☆

   Poor, unacceptable customer service. They haven't got a clue actually. I went into 2 departments. Home section firstly to look at a couple of sofas. I sat on them for a few minutes, then looked through some of the sofa brochures on display, but the 2 girls behind the counter were far too engaged in social conversation with 2 guys. I then went to the men's clothing section to collect an order..... No Good Afternoon, Hello or Hi. Just a miserable 'Yeah' from a young man with black hair and glasses. Collected my order and left immediately. Now I understand fully when I see on the news that stores like this are failing with rapidly decreasing profits. That's because they're dreadfully managed by a weak link of undisciplined management from senior area managers to the actual store managers.

   more 7 years ago

FAQs