Shoe store in Richmond

“Such a brilliant shop with a thoughtful quality selection and such helpful kind staff who know their stuff. I had my 18 month old son properly fitted for his first pair of boots for winter and the shoes have held up so well as my son splashes in puddles and his feet stay dry. The store is also great for gifts and has an incredible selection of Brio train bits which make for a great activity for the little ones while you shop.”

“A true gem within Ted Lasso land. Seriously cool clothes , good value for money. I wish there would be more shops like this in Richmond. Highly recommend!”

“Alicia and team are amazing! My favourite London store!”

“Love this shop. High quality, stylish items.”

“Thank you so much, Ollie and Monika, for your kind, professional, and efficient service. After a frustrating experience with Office Customer Service, your support was a breath of fresh air. You handled everything swiftly and with genuine care, and I truly appreciate your help. You've made a difficult situation so much easier, thank you again!”

“By far one of the greatest customer service experiences I have had. The gait analysis was easy to follow and I felt like I left being heard and valued (and with a brand new pair of perfectly fitted running shoes). Will be coming back here to purchase some long distance runners in the near future!”

“Excellent experience at Belle Baby in Twickenham! We walked in without an appointment to explore strollers and baby essentials. Ermina, store manager, was fantastic. She gave us space to browse but was quick to help when we needed it. Her approach was perfect - asking questions to understand our needs and showing relevant items without any pressure to buy. She was very informative and even suggested we take time to think before making a decision. Definitely will recommend this store for expecting parents!”

“Really pleased with this shop. They have a good range of clothing, shoes, bag, lounge, and lingerie. The shop looks clean and tidy. Their window display is very well presented.”

“This is one of my favourite shops in the area. Customer service is exceptional. They have such unique pieces, colourful and good quality clothing. Very nice accessories. The shop is clean and tidy Their window display is always an eye catching.”

“What an amazing shop! Gorgeous selection of high-quality and unique shoes and accessories. The ladies working there are very friendly and helpful. Fantastic shopping experience, thank you!”

“Trying to find a place where they will explain what your problems are without being pushy to buy the most expensive item on the shelf is quite rare these days. Edgar was professional and yet made me feel relaxed as he went through the various foot issues I am experiencing, leaving me with a complete understanding of what I need to do next. What I really appreciated, was when he suggested that I go home and think about all the information I received. I have already suggested to a few of my friends to rather go to Foot Solutions for an assessment. Thanks Edgar.”

“I had the best shopping experience ever, all thanks to Katie! She went above and beyond to ensure I found exactly what I needed. Her friendly attitude, deep knowledge of the products, and genuine care made a huge difference. Katie made the entire process seamless and enjoyable, and I truly felt like a valued customer. I can’t recommend her enough—thank you, Katie, for setting such a high standard for customer service! I’ll definitely be back.”

“Lovely staff, very attentive. When the item I wanted wasn’t in store, they did the online order for me.”

“Helpful with a sizing question.”

“Friendly, helpful staff; good stock of sizes. Splashed out on a black cardigan today - naughty - and it was a nice experience.”

“Amazing shoes. Sore manager is very nice and helpful.”

“Wonderful selection of clothes, shoes and accessories at competitive prices. The owner is charming and helpful. Great to have such a good boutique on our doorstep.”

“Lovely clothes and great customer service. So helpful can’t wait to shop again!”

“Impressed with the Russell & Bromley customer care. They set the standard in fostering positive customer experience and brand alliance.”

“Got held up in roadworks and arrived on the dot of 7pm as store was closing. All staff went above and beyond so i could collect my online item needed for child's holiday. They had already closed the till but reopened it for me. During this and other visits, all staff on the click and collect and menswear were amazing. There is one more reserved member of staff who seems less in tune with customers but that won't detract from this well earned 5 star review. You never know what's going on for people and she did her job. Not everyone can smile all the time and i didn't take it personally. All the other team members were amazing. FYI NEXT your qr codes don't work? And well done for range of affordable summer clothing and swimwear for all the family, the online swimwear selection was great.”