The 30 Best Shoe store in Kingston Upon Thames

“Had great customer service today from an employee I didn't catch the name of, but she gave me some great advice about wicking thermal base layers for a caving trip. I was on a tight budget and torn between two options she picked for me, she was very reassuring and gave me time to think about it which I really appreciated. Alvaro was very friendly and helpful as well, I'd definitely go back here in the future”

“I went to this place in July to try on a shirt and I was served by a horrible woman, I think she was the manager from what I gathered as she was talking down to her colleagues etc. I was asking about the returns policy because I wanted to see how it would like with my suit at home and she said I couldn’t return it? So I left the shirt and she was so rude about it, to the point where she started ignoring me! then thought ahhh I won’t go back there again but then gave it another try on Friday just gone as I was in a last minute panic so it was my last resort and Martin was a godsend, he was so accommodating, he essentially created a fashion montage for me and my two friends which really made the whole experience so fun! He could see I was struggling with making a decision and kept the store open for a bit longer just so I didn’t feel under pressure. I think all stores need a Martin, he turned a negative experience into such a positive one! Managed to get my tux in time, the store managed to send it for alterations and get it back to us a day earlier than expected!”

“Daniel was utterly fantastic. Helped me find a shirt last minute for my wedding and went above and beyond to ensure it was tailored and ready in time. Despite the time restraints he did not let the quality drop and even sent back shirts until they met his standards. Cannot recommend enough thank you for your help for one of the most stressful days!”

“Great experience. Great selection of clothing.”

“Really great customer service - staff are super lovely and helpful. Would defo ship here again.”

“Great service and if you can get the items you want in the kids sizes and in the sale then you're winning!”

“Great service - team was patient and knowledgeable but not "pushy" . Selection was just enough ie choice of 3-4 but not 15 (would be overwhelming for a novice like me). And there was a bit of sales on too so great to have a good price points.”

“Went into Hotters at Kingston on Thames on Saturday 23rd November 2024 and was greeted by a really wonderful young lady called Imogen. I explained how I suffer with swollen feet and ankles and am unable to wear the many pairs of hotter shoes and boots I own. She listened to my needs and went above and beyond in helping me. She was empathic, caring, genuine and nothing was too much trouble. This member of staff is an absolute credit to Hotters, the service and trouble she took was exemplary. She sold me 1 pair of boots and I also ordered another pair in black. My feet aren't cold, I'm comfortable and I had a very touching experience with an absolutely amazing member of staff. THANK YOU IMOGEN X”

“Agata and the team were just delightful. Thank you for all your help and support in finding my perfect dress. Took all the stress out of finding the perfect dress for a special occasion .”

“Great shopping centre . All you could need under 1 roof without going into london”

“The store is a very well organised to begin with. The sections of the shoes and sandals and casual wear are nicely presented and there is considerable variety of quality options. The office has its own line of shoes also which are of great quality and I bought one pair for formal wear and the quality and manufacture of the product is excellent and I can say that with some credibility because I have many pairs of very good quality formal wear shoes. The staff is very helpful and kind. The store assistants are very efficient despite of it being very busy all the time. Over all I am very happy and I recommend it.”

“Came in to see a suit I’d seen online and to seek some advice. The wonderful Amy was quick to see me and answered all my questions, gave me some great advice and gave me so many options to try on. I didn’t buy anything but the care and attention she gave to helping me out in finding the right colour, fit and style really left a mark on me - she was so lovely, polite and helpful the entire time even after I’d expressed I wasn’t buying on the day. When I do buy she’ll be the first person I speak to! Thank you Amy!”

“Amazing service from Laura who went out of her way to offer different options for my sisters foot shape. Not an easy ask but we left with a beautiful pair of comfy sliders. Many thanks Laura.”

“Great customer service . The girls went out of their way to help us and we were delighted with our purchases . It made our day as we had such bad customer service in other shops including John Lewis !”

“Had a great experience at Hobbs Kingston. Camille, the manager, was so helpful. She got a range of sizes out for us and did not mind as asking for more dresses to try on. Great service...I would highly recommend.”

“I like this style of relaxed and casual clothing. One conjures up visions of a wonderful and happy lifestyle by the beach or in the countryside. A permanent vacation lifestyle. Good quality clothing for the family.”

“Excellent shop. We bought jeans for my daughter , she was looking for . Great service.”

“I went to Kingston Schuh in the hopes of buying a pair of Sinclair Doc Martins. I was assisted by Cole and Sophie, who were both so helpful! They have both previously worn Docs and had a lot of information about the fit/sizing and how to break them in comfortably. I walked away with my new favourite pair of shoes and can't thank Cole and Sophie enough for their help. Always love visiting Schuh in Kingston as everyone is so helpful!”

“Lovely quality garment at an affordable price, can’t go wrong. Always complimented on my clothing, customer service is great, friendly staff.”

“Although I’m not a fan of Superdry, I have to say the staff were incredibly helpful and professional. Mabel went above and beyond to assist me without being pushy. Excellent customer service!”

“I would like to thank the manager of the store for helping me out , i think her name is marta , which helped me about faulty item which i had to return to Tommy Hilfiger but not to the store of this company. She kept everything professional and helpful by helping me to find the nearest UPS drop point and packing and labeling my package which it wasn’t her responsibility but i Loved her passion and responsibility anyway . This happened on Monday 6 of November around 13:30 . So profesional.”

“Placed in a very good location. A large, a nice variety of clothes and home articles. Prices are decent for clothes as for home articles. The shop is well divided and is easy to access to all the areas. Direction signs are visible and easy to follow. Staff is very helpful, shame that sometimes are under staff, as far as I have noticed. It is a shop that I will definitely go back for my shopping. Love the wood stears.”

“Visited this location, sales staff was very friendly and helpful, in fact helped me finding the perfume and guided me to get the best deal. Thanks!”

“I went in on Black Friday and although it was busy, that staff were extremely helpful, helping us find the right items and bringing them to our changing rooms, I had a good experience”

“I get most of my shoes here, always great Italian styles and good value for money. Staff are always helpful and friendly, particularly LORIAN who was extremely helpful and resourceful.”

“Shazia was sooo super helpful! Came in to find some work shoes after struggling looking online for ages, she instantly put in the effort to help me find a replacement for the ones I originally ordered. Such great customer service!”

“Bought the new pickleball trainers and after wearing them for 15 min, the balls of my feet started to burn. I took them back to the Kingston branch and Khatereh was super helpful. Rather than giving me a gift voucher, which I did not want, she gave me a full refund for the shoes. Much appreciated.”