Charles Tyrwhitt

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Reviews

1. Siddarth Rupani ★★★★★

   Very good staff. I took their 20 minutes to help with the right size etc. They were patient. Unfortunately, my exact size wasn't there and I couldn't wait for delivery as I was leaving London, so I told them that i will buy it from the flagship store. They offered me to call the flagship store to check if my sizes were available. This particular store/branch is surely run by nice people. (Sat 29 Nov @ 12h50)

   almost 2 months ago
2. Mahima Attreya ★★★★★

   Just bought 4 shirts and socks from the Holborn store, many thanks to Laura for her exceptional customer service! Great person to speak with and with great enthusiasm!

   almost 3 months ago
3. James C ★★★★★

   Needed to return a suit as the dress code for a funeral was less formal than anticipated and the after sales team on the phone were excellent.

   almost 6 months ago

1. Alexander Zihni ★★★★★

   Excellent service and top quality formal wear! Joel was incredibly professional, and extremely helpful. Offering great style advice and ensuring a perfect fit. He also had a great understanding of the clothes in store and on the website. Just due to his great service and knowledge of the store I have purchased serveral more items that I really like. The shop has a fantastic selection of suits and accessories. Highly recommend for anyone looking for sharp.

   almost 11 months ago
2. Bret Donald ★☆☆☆☆

   The items sold in the shop are of good quality. But I am rating down to 1 stars because of Staff Behaviour. I did observe - that if you are smartly dressed e.g. like a banker - the Staff give you lot of attention and behave with you properly and talk to you politely. But if you are dressed casually e.g. jeans, trainers (not branded)… They don't even talk to you properly and pay you less attention. You can feel the tone in their voice - when they talked - felt like you are a 2nd class citizen. No matter how the customer looks like - staff should not judge the customer based on their looks and should everyone equally.

   almost 3 years ago
3. Prathab Narenthiran ★★★★★

   Not the normal store I'd go to but was in the area. Really glad I did, the service at this store was the best of any Charles Tyrwhitt's I'd been to. Had an awful experience at the Jermyn Street store a couple of months back and this was the polar opposite. I'd go out of my way to go to this store as opposed to others. I need to mention Richard and his colleague in particular, they were terrific, they didn't rush me even though there were a few people in the store and were very approachable. 10/10.

   almost 3 years ago

1. Prathab Narenthiran (Prath) ★★★★★

   Not the normal store I'd go to but was in the area. Really glad I did, the service at this store was the best of any Charles Tyrwhitt's I'd been to. Had an awful experience at the Jermyn Street store a couple of months back and this was the polar opposite. I'd go out of my way to go to this store as opposed to others. I need to mention Richard and his colleague in particular, they were terrific, they didn't rush me even though there were a few people in the store and were very approachable. 10/10.

   almost 3 years ago
2. Charlie ★★★★★

   The two guys working there when I went were both highly attentive and knowledgeable; made my visit very pleasant. Nice shirts and current stock.

   almost 3 years ago
3. Mohammad Salah ★★★★★

   Definitely recommend this place if you want the perfect tailor that would go the extra mile for you. His name is Richard and he’s serious about his stuff. Super passionate and went the extra mile for you. After a very long journey to various different suit shops and none having my preferred size, this shop didn’t fail to impress me. Satisfied with everything the suit is perfect. Gotta thank Richard.

   almost 3 years ago

1. Dylan Vickers ★☆☆☆☆

   I had a distinctly different experience with this Charles Tyrwhitt location- it looks like others have had a positive outlook on it. I came in to a Charles Tyrwhitt for the first time after being a longtime customer of a competing company. The prices were reasonable and while the stock was somewhat limited, the store layout was fine. There were dozens of shirts in my size that were wrapped in plastic and I wanted to try one on to test the fit. I was told I would need to wear a 'fitting shirt'. Sure, not a problem, but it turns out they didn't have one in my size for the fitting. I asked if we could convert one of the wrapped shirts into a 'fitting shirt' so I could test it, and buy several. I was told to try a different size shirt- defeating the whole purpose. It was a frustrating experience lacking any salesmanship or basic empathy. If you can't allow a person to try on a fit, I can't conceive of the purpose of a retail location. It was my first and last time in a Charles Tyrwhitt, which is a shame because I feel I had a uniquely negative experience.

   almost 3 years ago

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