SEFTON Off-Price London

Reviews

1. sam faulkner ★☆☆☆☆

   WARNING: This shop has some nice things in it, but amazingly they have a no returns policy, which is unheard of in this day and age. Please be careful when buying anything from here because they will not warn you (like proper shops like Liberty etc do if you’re buying earrings/underwear). The manager is also extremely rude and self righteous, with no respect for his customers or his staff (who I found to be predominantly quite pleasant). I’m so disappointed because I’ve spent so much money in this shop and now I never want to come back. A truly awful, even somewhat traumatic experience fighting for my basic consumer rights.

   1 year ago
2. Jordan Reid ★☆☆☆☆

   I really hate to write negatively about a local business but I had a bad experience. I bought an expensive coat as a present for my partner. Unfortunately, they wanted another colour so I went back to the shop to exchange. Because it had been just over a month, they refused to exchange the coat for another colour! I need to emphasise the coat was completely unworn with tags in brand new condition, and they refused to allow me to exchange it for the exact same coat in another colour. I honestly left shocked. This was not a small purchase for me and now I'm left with this super expensive (to me, anyway) coat that I now need to try and sell on. It's just unnecessary stress and terrible customer service.

   almost 2 years ago
3. Sebastian V. ★★☆☆☆

   Beware! They only offer exchange or store credit that expires in 12 months. Seems a bit greasy for a store that sells clothing. Not to mention, that many of the “off price” items are available at similar or lower prices online with a reasonable return policy.

   almost 2 years ago

1. Pieter V ★★☆☆☆

   Nice selection of brands, but items from previous collections sold at marked up prices. Incredibly rude staff — would rather physically walk into you instead of saying hi or just generally acknowledging your presence / offering any help. Won’t be going back.

   almost 3 years ago
2. Ben Young ★★★★★

   They have some interesting lines of quality casual menswear. Best to check out when stuff is on sale as the discounts are big enough to make previously very expensive items much more affordable. An unhurried and relaxed atmosphere inside generally permeates.

   almost 3 years ago
3. Adam Rosenfeld ★★★★★

   Great selection of men's clothes! Large selection of sale items too.

   almost 4 years ago

1. Joe Macari ★☆☆☆☆

   Sefton has turned into a dodgy sample sale selling previous seasons clothing which can be found cheaper elsewhere. I was deceived by the pushy owner/manager who repeatedly said the item was still available at full price at Liberty and what a great price it was. Oh they also don't offer returns now. Thanks!

   almost 5 years ago
2. Laura O'Connell-Jones ★★★★★

   Such a great store! The mix of brands is second to none, including the own brand Sefton range, which I bought a great coat for my fiancé. Staff are amazing and couldn't do enough for me. Will defiantly be going back!

   more 9 years ago
3. Julian Davies ★★★★★

   My wife and I came to your shop last Saturday. I walked in and immediately said "Well, we're not buying anything here as the prices are so high!" Amazingly we ended up buying an £80 pair of gloves! This was solely down to the sales skills of one of your staff - Ben. He had the perfect balance of offering help while not being pushy and we really felt he knew his products. Big respect We'll be back...because of Ben!

   more 10 years ago

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