David Phillips - Manchester Showroom

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Reviews

1. Victor Humper ★☆☆☆☆

   As a novice landlord, I chose David Philips’ furnishing package for my newly purchased flat in Manchester for its simplicity. Unfortunately, after my first tenant moved out, I began to notice several issues worth highlighting — especially for others in similar situations. Some of the furniture, such as the bed frame, did not follow standard UK sizing. When I needed to replace the mattress, I discovered that standard-sized options didn’t fit properly. This left me with two unappealing choices: either pay extra for a custom mattress or settle for one that didn’t fit the frame. In the end, I felt forced to repurchase from David Philips. What prompted the replacement was a noticeable indentation in the mattress after just 17 months of tenancy. David Philips examined it and claimed there was no manufacturing defect — instead blaming the issue on lack of rotation and the tenant sleeping in the same position. This explanation seems inadequate. Most people shift positions 10 to 20 times per night, and standard care guidelines suggest rotating a mattress every 3 months. Over a 17-month tenancy, that would mean 5–6 rotations — yet tenants are rarely informed or expected to do this. For comparison, my own personal mattress — never rotated in over four years — remains intact and supportive. This raises a fair question: is the issue truly the tenant’s fault, or is it one of design quality or suitability for rental use? I even asked whether they would consider extending the warranty period under the circumstances, but as expected, the request was declined. Although Ellie from David Philips followed up on my case diligently and was willing to offer a discount, I still had to bear part of the replacement cost. If the product quality had been more robust, the issue might not have arisen in the first place.

   almost 6 months ago
2. R ★☆☆☆☆

   Purchased furnitures from them because the property manager recommended. But their labour did very rough work, scratched my floor and damaged the door and very dishonestly denied they did that! Do not used them!!

   almost 2 years ago
3. James Petch ★★★☆☆

   Small yard for an artic reverse off the road

   almost 4 years ago

1. mister wilson ★☆☆☆☆

   Way to expensive look elsewhere

   more 6 years ago
2. Let's Lunch ★☆☆☆☆

   Never entertain this company, shabby products And terrible customer service.

   more 7 years ago
3. Tibor Papp ★★★★★

   Very good

   more 7 years ago

1. Ben Hunjan ★☆☆☆☆

   Absolutely appalling customer service yet again. Why we keep giving them a second chance I don’t know. We have spent a lot of money with this company over a number of years and the service you receive now is just beyond terrible. They’ve expanded far too quickly for their own good and now simply don’t care for their customers in the slightest. Emails ignored and phone calls promised don’t happen. Furniture is damaged. Delivery men have attitude. Redeliveries don’t happen. Do not use this company.

   more 8 years ago

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