Desser & Co Ltd

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Reviews

1. Andrew Harding ★☆☆☆☆

   Very poor after-sales service. I paid over £400 for a Desser armchair and the cane weave began breaking down shortly after purchase. Instead of addressing the quality issue, Desser immediately blamed me without evidence. They repeatedly hid behind a “warranty” position rather than dealing with their responsibilities under UK consumer law, and then offered a so-called 'goodwill repair' while expecting me to pay £85 for professional fitting. This felt like deliberate deflection rather than genuine customer service. I would not buy from Desser again and would advise others to be cautious. I would advise other customers who have had adverse experiences to make use of the Small Claims Court process inorder to recover your losses.

   almost 2 months ago
2. Scott Brady ★☆☆☆☆

   We ordered a 3 seater sofa based on the picture on the website. This was to match the 2 seater and footstools we have already (see pic). The new sofa, which we did not order, shouts at the other furniture. We assumed that the default cushion cover pattern was as per the picture. Not a bit of it...Desser does not supply the cover pattern in the pictures! So we now have a 3 seater sofa that does not match the other furniture. The Manager eventually phoned but he defended the indefensible. The website is extremely misleading, something which the Manager accepted but is not prepared to do anything about. Very, very disappointed. I guess that we'll just have to put the sofa on Gumtree. What a waste of money for two OAPs in their 70s. Sleep well Mr Desser Manager.

   almost 4 months ago
3. Sophie Randall ★☆☆☆☆

   Extremely disappointing customer service experience. I dealt with a representative named Mark, who was not only unhelpful but also quite rude. I received a damaged item, and when I tried to return it, I was told it was my problem because the courier had already taken the box. Instead of focusing on resolving the issue, Mark argued with me over the packaging — completely disregarding the fact that the product they delivered was faulty. A company’s internal operations should never become the customer’s burden. I simply wanted a refund rather than a replacement, and was met with resistance and a poor attitude. Very frustrating experience.

   almost 5 months ago

1. B C ★☆☆☆☆

   Bought a Papasan chair two years ago. We have not used it a lot. A piece of bamboo broke the other day. I have been told the warranty was only one year I was offered a replacement for 125 pounds. I am disappointed with the quality and their proposal.

   almost 7 months ago
2. Jodie Klapisch ★★★★★

   I’ve just been in to view the show room in Trafford park and ordered x2 of these gorgeous chairs! The service was amazing, and they were so helpful regarding measurements and delivery. Definitely recommend!

   1 year ago
3. Andy Pawlicki ★★★★★

   Great conservatory furniture with many designs and variations. Staff very attentive and helpful to help identify the range I was after.

   almost 3 years ago

1. Andy Pawlicki ★★★★★

   Great conservatory furniture with many models and large range of fabrics. Mark very informative and helpful.

   almost 3 years ago
2. Andy Smith ★★★★★

   A welcoming and extensive showroom. We travelled from Nottingham all the way to Cheetham Hill just to look at the selection and put in an order. It felt like time well spent.

   almost 3 years ago
3. Joan Rogers ★★★★★

   Excellent service! I am delighted with my new conservatory cushions. They are terrific quality and feel ( suddenly realised how baggy my old ones had got!). Lovely shade and good advice from Desser about the fabric. An easy firm to contact by phone, and efficient in dealings. Very well packed . All in all , worth every star in the five stars.

   almost 5 years ago

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