Awful and unprofessional. Went in for a service and came out spending nearly £3000. This wasn’t just one stop, I came back 4 times, as there were constant problems that weren’t my fault and that they didn’t even see before. 2 times I can understand as we make mistakes and are human. 4 times is awful! Avoid at any cost !!!!
If you want something doing right ... do it yourself. Had 3 tyres fitted to the Youngest Childs clio by F1 Autocentres in Kidderminster about 3 months ago ... all 3 leaked. Took them back, had them re-seated. We had to do some unrelated work on the rear wheel and decided to do it ourselves. Discovered one wheel bolt was loose and rattling around behind the hub cover. When we went to refit it at the end of our work, we discovered it had not just been loose, but the thread had been stripped out of the drum. F1 were the only people to work on this until we had the wheel cover off. We had to purchase and fit a new drum, which is expensive and annoying. To be fair to F1, Andy in their customer relations reached out and apologised and seemed genuinely apologetic for the problem and contributed to my costs, which was appreciated.
Superb service from Tom and the team today. Needed a new battery fitted in a bit of a hurry. They managed to squeeze me in even though I hadn't booked, and the car was ready a couple of hours after I dropped it off. Would definitely recommend.
Worst experience with a motor service ever.in my life and I'm 60 years old not only did I get charged way over for a MOT . considering.my car run great before the MOT.i won't go into all the other details that they messed up .the main one was .my back tyre.nearly came off on the motorway.thank God another motorist flagged me down telling me my wheel was about to come off .the rescue driver showed me all the nuts apart from one was loose.only one Holding my tyre on .I couldn't hear it as the exhaust was making so much noise.that was one of the other things that wasn't done properly..I could have died that day. Also had to sit on the motorway for 3 hours in 33 degrees The service I got as a woman was unacceptable. If I could give a - 0 for star's I would.they also took .10 days to fix the problem the manager of the store was rude .the area manager couldn't even get my name right. Yes I got compensation.£700 but my bill was £945 for MOT..also I phoned customer care 4 times .left message.never did they answer phone or reply to my message.
Price match promise was honoured and booking in was very easy. Having the ability to pay via PayPal is a great option, allowing paying manageable. Front of house chap was super helpful and very friendly. This is the second time I have used these guys and I cannot fault them, will be using again in future and recommending to friends.
I am very upset and disappointed. First I had to leave my car there for days as they cut off something but they hadn’t have the right parts to fix it. When I picked up the car I was charged for another extra part. One week later I had all 4 tyres changed and I had an ‘insecure rack gaiter’ issue caused by them by not putting back the metal clip earlier. They told me though to ‘avoid muddy places’. When I took back the car (was said to drop the car off 2 days later in the morning) they said sorry they forgot to order the part. That was my last visit then. It felt like no one really knows whats going on. Not sure all my appointments were booked properly in their calendar as sometimes they had no idea why I am there until Paul turned up. I was really surprised as I was there before, between 2016-2021 and never had any issues, but that was a different staff back then. I gave only 2 as they missed the clips, knew about it and let me drive my car like that. Hopefully it won’t cause any further issues until It will be fixed.
DO NOT USE THIS GARAGE!!! My Partner took his car to forumla 1 kidderminster to have a overheating problem looked at. A new water pump was fitted and paid for on the 4th January. On the 7th January, the overheating issue still hadnt been fixed so we took it back as the water pump was under warrenty. He requested a pressure test, dye test and sniff test to be done on the car before a steel seal was put through the coolant system. He also asked to be present when the tests were carried out. They've had the car since 7th Jan 2023 and today (23rd January) after chasing for an answer he was told by Andy Warner the so called regional manager, that they had put a steel seal through the engine which has completely broke the car. Further to this they have now told him to collect the car and take it to another garage because they basically cant be bothered to repair the damage already done that they have caused! The regional manager then told him that a pressure test would only check if there was any water leaks in the system, which it won't. Now out of pocket, we have to collect the car on a trailer because it now cant be run, take it to another garage and get the car fixed at our expensie because they arent reimbursing us for the money we have already paid.
Had a serious problem with my rear brakes grinding a couple of days ago. Visited yesterday and quickly informed that brakes were dodgy on the front as well. Quickly sorted by excellent staff Josh and Paul. Not as expensive as i thought. Definitely recommend
I had two rear tyres replaced at another company, in another town yesterday. I then travelled to Stourport. Today I found that I had flat on one of the new tyres. Was taken to Formula One Autocentre by the recovery. They inspected the tyre, correctly refitted the same tyre and didn't charge me. I was a stranger and didn't know any better. They could have told me anything. Very quick honest service. The mechanic was awesome
Formula One Autocentres - Kidderminster is located at 112 Worcester Rd, Kidderminster DY10 1HS, UK
You can contact Formula One Autocentres - Kidderminster at +44 1562 743311
You can find directions to Formula One Autocentres - Kidderminster by following this map link