Halfords Wakefield

Reviews

1. keith Sheard ★★★★★

   I called in last night at 5.45 22/12 with a stone chip in my windscreen, that was after contacting a nationwide windscreen repair company that wasn't able to do anything for me until the 29th!!! I was expecting to be booked it for another day only to be pleasantly surprised by the lady behind the desk and a gentleman called Sam who said they could do it straight away after a quick inspection. The repair only cost £45 and true to his word Sam gathered all his equipment and away we went. He explained the process including any potential problems and away he went. It took him roughly 25 minutes to complete and I was all sorted. But what really stood out for me was how quickly I was served at the counter, due to how efficient the staff were being, but I was very very impressed by the professional and customer focused manner of Sam. What a credit to your organisation, he was pleasant, smart, efficient and truly went the extra mile, it is rare to see that level of customer service from such a young man. Take a bow Sam you have received praise from a very hard to impress Yorkshire man. Brilliant experience from start to finish, highly recommended

   almost 8 months ago
2. Richard Murray ★☆☆☆☆

   Took car in for coolant change,said all okay 1 mile down road engine light came on, called rac who said it is coolant leak I wouldn't trust Halfords again with my car. Not sure what damage has been done to my car by letting me drive away knowing there was a leak, car was fine before I took it in, no leaks, running fine now it has cost me for the coolant change and who knows what other damage, they should not be allowed to get away with ripping off customers I will never go near Halfords again.

   almost 8 months ago
3. Mark Denson ★★★★★

   Great professional helpful and friendly service from Bekki I only went in for a set of dust caps for my car I couldn’t see them anywhere and even though Bekki was dealing with other customers she very kindly showed me where they were. Also I have been thinking about purchasing a dash cam for my car and the information Bekki gave me was most helpful I will definitely be back to get one fitted Thank you Bekki Great service

   almost 10 months ago

1. Jasper S ★★★★★

   Incredible, kind and helpful with my e-bike repair. Rob did an amazing job with my bike and I swear its running better than when it was brand new. I didn't catch the name of the fella who serverd me when i picked it up today but he was also incredibly helpful and helped me get everything set up properly and even helped carry my bike down the stairs!

   1 year ago
2. Helen ★★★★★

   The only super colourful mats I could find for under the playframe and you can fit them to the shape you need. Very competitive price too. Impressed!

   1 year ago
3. Gaf R ★★★★★

   Purchased 3 x dash cams for the family as part of presents. Inc installation Adam helped us decide which was the best product, well informative conversation with Adam happy with our product and great customer service. Adam was the main reason we followed our visit with a purchase as he made it very easy for us to pick the right product. Thank you Mr & Mrs Razaq.

   almost 3 years ago

1. Richard Goude ★★★★★

   I tried to order a part online but struggled to pay with a voucher so i visited the store in Wakefield. I asked the female sales assistant for the part, after checking stock on the pc, she said it's obsolete but then spotted something that may suggest they might be 1 in the warehouse, she returned a few minutes later with the part, which she said she didn't know it was there or that they sold it, she then offered me more money off as well as the voucher. Excellent service, i didn't get her name but she is a superb member of your staff.

   almost 3 years ago
2. David Hockney ★★★★★

   Ordered an end adapter for a socket set. Both Ladies who were working last Sunday were absolutely spot on & couldn’t help enough. When I went to pick it up this Sunday the lady serving was still really helpful. Your staff are a credit to you. More than happy, thankyou for all your help.

   almost 3 years ago
3. Adrian Cotterill ★★★★★

   I was helped by the customer service desk at Wakefield Halfords on Ings Road, to select the correct battery for my Citroen C4 Picasso. I had joined the Premium club the evening before. As a result I received 5% discount, a £10 voucher & free fitting which was excellent value. It took Matt and Martin more than 45 minutes to move sufficient wires and hoses to access and replace the battery. It was far from straight forward but they persisted and overcame all the obstacles and had my vehicle up and running within the hour. Both Matt and Martin worked extremely hard and put everything back and I was amazed at the level of service I received. It was brilliant, certainly beyond a normal battery replacement. Well done!

   almost 3 years ago

1. Bella*gaming 365 ★☆☆☆☆

   Absolutely horrendous, One rear light out, offered two in case other was about due. Asked for them to be fitted. Lots of banging but after a while he said all done so drove away. Last night I noticed I had no reverse lights and the one light that was fine beforehand also not working Took it back to Halfords and both the light fittings hadn’t been put back in properly 1 light completely smashed and both reverse lights had been taken out He’d moved my parcel shelf so the roof on convertible wouldn’t work Hadn’t even put back the covers they were laying in the boot. Three very helpful Halfords fitters took over an hour to fix what the one guy had done just to replace one bulb Appalling this fitter should be sacked sending someone off with only 1 rear light, no reverse lights, badly replaced parcel shelf and covers

   almost 3 years ago

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