Clarks Shoe Store in London, Brent Cross

Reviews

1. shahrzad rostamian ★☆☆☆☆

   I bought these Clarks boots and wore them for the first time recently. The zipper broke immediately on the first wear, despite the boots being completely unused before. This is clearly a serious manufacturing defect, not wear and tear. The store refused to take any responsibility. Extremely poor product quality and unacceptable customer service from a brand like Clarks.

   almost 9 months ago
2. Hasnain Dhalla ★★★★★

   Thank you to Arzoo for excellent customer service. The store was busy but she came over to ask if we needed any help as soon as we entered and helped to measure our one year olds feet with such care.

   almost 10 months ago
3. S. K. ★★★★★

   An excellent customer service by Nadia- came to exchange my online order for a different size and she went an extra mile to help find me the right size this time. Very professional and friendly service, will certainly be back for more.

   1 year ago

1. Bizhan Maschadi-Agajan ★☆☆☆☆

   I bought a phone bag for three months with very poor workmanship. I returned it for 35 pounds but I don't have a receipt for it. I spoke to the manager and there was nothing she could do, wouldn't exchange it, wouldn't give me my money back or give me another bag. That is very bad customer service and her name is Marrella and she couldn't help me. I threw the whole bag in the trash and promised her that I would never shop there again. Very bad for such a big store... and yet I told her I won't shop there again, she had no interest at all and that was it for me with this store.

   1 year ago
2. Sunny Miah ★★★★★

   I was pleasantly surprised to see the store move downstairs, but I have to say, the new shop looks fantastic! The layout is fresh and inviting, making for a great shopping experience. A special shoutout to Lee for the exceptional service—he was friendly, helpful, and made sure I found exactly what I needed. Overall, a wonderful visit! I can't wait to come back and explore more. Highly recommend!

   1 year ago
3. Our World ★★★★★

   Good evening, The sales manager, Veronica, was very kind. They found my size and preference in no longer then 5 minutes. The actions were swift and language was eloquent. I would buy again

   almost 3 years ago

1. SES ★★★☆☆

   Hardly any shoes on sale. Mainly boots on sale, about 10 pairs in size 8. A very poor show

   almost 3 years ago
2. Mitesh Vekaria ★★☆☆☆

   Very understaffed and the few (im sure not all the staff but few) they do have seem like they dont want to be there. Went to get my little one measured for baby shoes, took a ticket waited 25 mins for the number to change nothing... went to the till to ask for help, was told they are busy but ill be next, waited another 10 mins.. within this 10 mins 3 staff member looked over at me/walked past me but didnt serve me.. thiugh they may be busy but they proceeded to have a giggle in the corner of the store... walked back to the till to ask for help.. this staff member, gentlemen who actually seemed busy jumped off till and went to get a lady to come help me. She measured my little ones feet and quoted me the wrong size, how do i know.. because i was standing there also reading the measuring guide (at this point i should mention i worked in clarks for over 2 years during my college days), and when i asked her to check again she grunted and said "yeah tour right actually"... then went missing again when i asked for the shoe size so we could try it on.. my patience was gone so i left the store.. Much prefer the harrow branch to the brent x one, smaller but staff actually help there.

   almost 3 years ago
3. Janet White ★★★★★

   Staff very helpful. Got what I wanted and they guided me through using my voucher to pay. They made it so easy. As one would expect, their shoe measuring service is always the best. Good to know the width of your feet when buying shoes. Although they used the lo-tech version to measure feet, it was still quick and as you would expect, accurate. No calibration or charging required. Thank you Clarks.

   almost 3 years ago

1. Steve Brady ★★★★★

   Have bought shoes for the office here a few times and the staff are always really helpful, even when they're quite busy which seems to be always. Also one staff member was very patient with my friend who is a Ukrainian refugee and is still learning English when we got some shoes for her a few weeks ago.

   almost 3 years ago

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