Clarks

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Reviews

1. Raheel Sarwar ★☆☆☆☆

   Visited on 30 December 2025 around 1:45 p.m. to purchase a pair of trainers. When my wife and children asked the manager, Afiya, to check stock or place an order, she curtly declined. Minutes later, another customer made the same request and was helped without hesitation. This inconsistent treatment was deeply disappointing. Another associate, Iqra M, stepped in and completed our purchase. Management should review the CCTV footage and address this issue to ensure equitable service for all customers.

   1 month ago
2. Gemma Bishop ★★★★★

   I was in the store over the weekend shopping for back to school shoes for my son ,and I had a very helpful and polite young lady i believe her name is Mya and she help me pick out a perfect pair whilst being super polite and kind . Very good customer service will definitely come again

   almost 5 months ago
3. Adam Michaels ★☆☆☆☆

   Terrible service. I arrived on Sunday at 4.50 (10 mins before closing time). And they were sacking off early, wouldn’t open the door. We could have been out in 5 mins. 2 other families also left out in the cold 40 minute journey for nothing.

   almost 5 months ago

1. Jonathan Chandler ★☆☆☆☆

   Clarks website says its open until 8pm. It was shut by 19:20.

   almost 5 months ago
2. Sefa Yildirim ★★★★★

   Very helpful saleswoman. I told her I was looking for wedding shoes and she assisted me greatly. She had no complaint with bringing several shoes for me in various sizes from the storeroom. She directed me on which shoe styles she thought were the best fit for me and even measured my feet for me. The shoes I picked in the end were available in my size in Croydon, not in this establishment, but I had a fantastic experience here regardless.

   almost 9 months ago
3. Barrington Anderson ★★★★★

   Alex the store manager is exceptionally well informed and helpful...thank you for the shopping experience today!

   almost 3 years ago

1. T Ali ★☆☆☆☆

   Worst customer service by their manager only, this is our local Clarks and me and my family always buy shoes from here if we had an option we would never go to this store all of the staff is very helpful and polite apart from the manager everytime me and my wife or my family went in we have noticed due to our getup or Asian look he never pay attention to us and even avoid or ignore talking or dealing with us, I personally have seen him laughing and happily serving other ethnicity but ignored us or been rude on till. I wouldn't have wrote all this but because this has happened to us multiple times now I'll never come back to this store only because of this rude manager. I can show receipts we have spent thousands as family in this store. I really feel sorry for the staff working under this man.

   almost 3 years ago
2. Dure - sameen ★☆☆☆☆

   I went to return my unworn new shoes that I bought just a day before with a valid receipt of 24 days. I just wanted to exchange my shoes because my daughter didn’t like them. They refused to return them and the staff were lying continuously…..they started arguing with me for no reason. I will never recommend Clark’s to my friends and family.

   almost 3 years ago

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