Clarks Whitgift Centre

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Reviews

1. Nicole Moya pacitto ★☆☆☆☆

   My family and I went into clarks today to pick up some shoes that we bought online and we were received by a very unfriendly manager. My husband asked one of the floor team about the online order and was quickly ‘yelled’ at by the manager (who was serving other customers), by telling him to queu up and wait for his turn. We found this really unfriendly and unwelcoming. I don’t think she meant it to come out like that but I’d advise her to choose her words wisely as well as the tone of voice when addressing cuatomers.

   almost 4 months ago
2. olaf ★☆☆☆☆

   I had high expectations for Clarks, but sadly, my recent experience was a total letdown. I purchased a pair of shoes online, and the quality was nowhere near what I anticipated. The leather was stiff and uncomfortable right out of the box, which was surprising because I’ve heard so much about their comfort. After just one day of wearing them, I noticed the sole starting to wear down. For a brand that prides itself on quality, I was honestly shocked. Additionally, the customer service was unhelpful and slow to respond. When I reached out for a return, I was given the runaround and it took days to get any resolution. The whole process felt like they were just trying to get me off their back rather than solving the issue. I also had issues with sizing. I’ve bought the same size in shoes from other brands and never had a problem, but these felt too tight, despite being the same size. If you're expecting the "classic comfort" Clarks is known for, think again. Definitely won't be purchasing from them again. Extremely disappointing, especially given their reputation.

   almost 5 months ago
3. davis rodrigues ★☆☆☆☆

   Have been there yesterday to buy school shoes for my daughter, the girl who assisted us (Sarah) was very polite and professional, however the girl at the checkout counter was awful and slow. Was not interested in serving us looking the other way and boxing the wrong shoes. Overall time taken to was 55 minutes of which 25 minutes was just standing at the checkout queue. Never going back there. Maybe they are understaffed but given the volume they should be two at the checkout counter.

   almost 5 months ago

1. Oliver White ★★★★★

   We went in to get shoes for school. We eventually found the style, and the size. We received amazing service from Morayo, Elizabeth, and Zainab. They were very attentive, patient, friendly, and professional. To be honest I wouldn't expect anything less from Clarks, they set the bar for service. Morayo, Elizabeth, and Zainab, are like any good high jumpers, they went above and beyond that high bar.

   almost 5 months ago
2. Emma Cheddi ★★★★★

   I want to thank all the ladies in Clarks, Croydon North End. My daughter has special needs and during her initial fitting with Moroya she decided to have a moment and was rather loud. Moroya was patient and so understanding and even offered to complete the fitting in the stock room. The manager, whose name I failed to get unfortunately, offered for us to come and have a fitting 30mins before the store opened. This gave my daughter a quiet and calm atmosphere. We then saw Christiana, whom we have seen before. Not only did she remember my daughters name, but she too was patient and took care to ensure my daughter was fitted appropriately. I have always visited this branch and never had bad service, but today was above and beyond. THANK YOU

   almost 6 months ago
3. Wendy Peskett ★★★★★

   Really helpful staff in the store. Found what I wanted really quickly and didn't have to wait around. It is great news that Clarks give 20% Blue LIghts discount as I know she of their sites are ideal for people on their feet all day.

   almost 2 years ago

1. Klander Strasse ★★☆☆☆

   It would be a nice place, unfortunately my experience was not very nice. Patiently Waited for 25 mins when the only salesman, who serves for children shoes, served both the child and then the mom ( which he should pass to his other colleagues). The mom did not buy anything after a longtime and left. I thought the salesmen would now come to me as he told me to wait before , instead he completely ignored me and I had to remind him again even though he saw me all the time. However when he served me for less than 10 mins he urged me to finish and he has another customer waiting for him, while I was not sure about the size for my baby. So I saw how patient the salesman could be for one customer but very passively aggressive to me. I did buy all the shoes we tried as we need it and I have no time recently to shop again. But I will not go back to this clarks for kids shoe as soon as this salesman is there. The saleswomen for adults seem to be nice and were reminding him that I was still waiting when he pretended not seeing me.

   almost 3 years ago
2. dovylite9 ★★★★★

   Shopping at Clarks always guarantees exceptional service. You are greeted at the door and don't need to wait long for someone to help you with the fittings. They are well prepared during the sales or back to school days with additional staff on floor and the queuing system in place.

   almost 3 years ago
3. Stan Johnson ★★★★★

   Absolutely lovely service. I cannot praise highly enough the young lady who was more than happy to check and fetch various options and sizes for my wife to try. Nothing seemed too much effort. Compare this to the local department stores that have limited sizes on display and nobody to ask for assistance. Five stars from me. Clarks has quality and service and it scores highly on this. Long may it continue as Croydon really needs a few jewels in its now tatty crown.

   almost 3 years ago

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