An intermittent fault was causing our Bongo to randomly die. We brought it up to Sowerby Bridge & Bongo Spares on Friday, early Saturday morning we got a call with the diagnosis, the fuel pump was replaced and it was ready to collect on Monday. A really reasonable price, great service and the van is running reliably once again. Many thanks. Keith
PART 1. AVOID AVOID AVOID!!! —-RIPOFF MERCHANT AT THEIR BEST —- The time as finally arrived to leave a genuine BUT MOST IMPORTANTLY a REAL review of this company! The review below is based upon our experience (weeks ago). We have waited till now as we wanted to give this business the time and opportunity to rectify, which unfortunately as you’re reading this was not the case (as their usual). The below reviews mirrors the experience we had at the so called Bongo Spares LTD Garage - Unit 5, Rishworth Business Complex, Holme House Ln, Rishworth, Sowerby Bridge HX6 4EW. After multiple contacts via emails and other platform the business use we decided to book our bongo in with them for some maintenance work. We have owned our Bongo since import 4 years ago and we have looked after it really well without any money spared. After an hour or so of dropping it with them we received a call from the owner, GEORGE who said our Bongo was in a terrible state and needed a LOT of work which included extensive welding work. He stated the van wouldn’t pass an MOT and we were looking at around £4000 in repairs which included around £2500 in welding work. We kindly advised that he wouldn’t see it fit fit the work and BUT could offer us £500 to take it off our hands. Yeah right! This completely shocked us, our Bongo till now had been looked after by another Bongo specialist and main importer. The whole chassis had recently been fully cleaned and sealed by a very reputable underseal and rust specialist in Scotland. After careful consideration with my partner we informed the garage that we were not going to go ahead with any repairs quoted and we made our way back to collect the vehicle. The attitude of the whole team changed and they became very rude and very unprofessional when they leaned we were not going to give them the £4000 they had quoted. They still charged us around £350 for the ‘routine check’ and inspection and because apparently we had lost their time! We then contacted another garage who also are Bongo and Freda specialist and booked in a full inspection with them and guess what ? Our Van passed the MOT the day after after having a total welding bill of £250 which included a repair on an area in the sills and wheel arch. Quite a difference from the £2000 quoted by the above, and another £250 for some discs and pads. Please note the second garage in question only did the MOT inspection and prep, the MOT was carried out by a separate centre at at a cost of £40 not the £80 bongo spares charges. Unfortunately it’s very hard to find honest reviews on how this company really operates on their workshop and sale departments, most of the reviews are based upon their second hand parts selling and scraps. It’s very easy to obtain positive reviews in selling second hand parts. Please note they won’t offer any guaranties on any parts sold BUT will be very happy to take your money, anything happens guess what? DO A QUICK SEARCH ON TRUST PILOT for some interesting reading and speak to Bongo owners on festivals etc and see for yourself. The way this business operates it’s shocking. The staff it’s definitely trained by the main man to NOT give any proper YES or NO answers to any query or questions asked they instead go around and make a very small talk on the subject so not give a concise answer, should have been politicians. They do all this so you have no coming backs if something goes wrong after they’ve done any work pr of you bought anything from them. They have never admitted to anything so…. They won’t give any guarantees on any work or service. Always blaming something else but never again admitting anything they’d done wrong. All of the above is a summarisation of our direct experience and others who unfortunately have been ripped off by this company. We will do our best to share this as we worked directly with many UK digital creators. Bongos are getting thinner as the time passes, Bongo Spares (BS sounds way better) will soon have to find another field to steal from people.
Bought an alternator that failed within 3 months. I tried to get a replacement or refund under my rights (Consumer Rights Act 2015), but the shop refused, claiming “you used it so it’s fine.” Frustrating experience. Would not recommend.
Friendly, knowledgeable and extremely helpful. I contacted Bongo Spares desperately trying to find parts for my Bongo after they had been removed by a garage and not replaced. The missing pieces had been puzzling me for weeks. Pat was brilliant. She worked out exactly what I needed and the parts arrived at my house the next day. Super fast and friendly service. I’m very happy to recommend Bongo Spares Ltd and will definitely use their services again.
Visited today with my friend for our Bongo services, the staff are so knowledgeable and friendly, from the reception to the workshop. I can only describe the visit as a fab day out and the quality of the work done and advice given is second to none. Thanks again..
These guys and gals are the bees knees when it comes to everything Bongo. Not just spare parts but servicing, welding, respray, plus importing Bongos and converting into campervans. You can even talk in confidence about r u s t.. shush don't tell the Bongo!
Brilliant friendly service all parts good quality and mega prompt delivery wish all businesses operated like this..
From the reception team to the mechanics everyone seems genuinely happy to help, despite the fact that they are so busy. Fantastic knowledgeable and friendly service at a very reasonable price. Owning a Bongo would be nowhere near as easy if it wasn’t for Bongo Spares. I feel lucky to have them less than an hour away.
Bongo Spares Ltd is located at Unit 5, Rishworth Business Complex, Holme House Ln, Rishworth, Sowerby Bridge HX6 4EW, UK
You can contact Bongo Spares Ltd at +44 1422 823249
You can find directions to Bongo Spares Ltd by following this map link