Clarks

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Reviews

1. A C ★★★★★

   Great experience, Robbie was really helpful with both my kids, he measured both their feet and helped select the right shoes for them, doubled checked both kids were comfortable.

   almost 4 months ago
2. Ashita Kaul ★★★★★

   Great place to get your children’s shoes. Lots of options to choose from and staff are very friendly and welcoming. Recent experience when staff member Jhea helped pick the right kind of school shoes on a Sunday afternoon before school started was a positive experience. Jhea is patient, friendly and took the time to suggest the right options.

   almost 5 months ago
3. krystina sumner ★☆☆☆☆

   Had a “professional fitting” for my children’s first shoes - the man doing it was friendly but didn’t seem overly confident in what he was doing and took absolutely ages to try and then find any shoes in stock of the ones we liked which meant my children got bored of waiting and the experience became very stressful. If you’re offering “first shoes” fittings you’d think your staff would be good with or have experience with children but he didn’t speak to them once. Upon taking the shoes home and wearing them, my children both got blisters all round the backs of their ankles on two separate occasions. I took photos and went back to the store to try and return them. Unfortunately I hadn’t kept the receipt as they’d been professionally fitted so I’d presumed I wouldn’t need the receipt anymore. I did have the proof of transaction on my card and photos of their feet however. I had the misfortune of being served by Megan the manager. She repeatedly told me I should’ve kept the receipt (I know that but we both knew I hadn’t so it made no difference to keep repeating it) and said I should’ve brought my children back because she needed to try the shoes back on my children to check the fitting hadn’t been done incorrectly. I told her I hadn’t brought them because it was so stressful last time and equally, whether they’d been fitted correctly or incorrectly, they still gave my children blisters so it didn’t matter to me what the cause was, they can’t wear them. She proceeded to make me feel like an inconvenience, sighing at me, huffing and puffing, telling me how difficult I’d made it. She didn’t once smile, she wasn’t remotely apologetic that their shoes had given them blisters, she wasn’t interested in the evidence I had. She then went on to say that I might’ve just had them wear them for a bit and want the money back as I had no proof they’d caused blisters, even though I did, I had photos she didn’t want to see. She did give me a refund in the end which I’m grateful for. I appreciated the goodwill gesture given I didn’t have a receipt. If she’d have said no refund could be issued but had been polite and friendly, I would’ve accepted that too. However, I didn’t appreciate her patronising tone and comments when speaking to me, or her body language which repeatedly told me how annoyed she was with the whole situation. I couldn’t believe that she was the manager. Customer service training needed asap!

   almost 8 months ago

1. Google User ★★★★★

   Excellent service from a lovely young chap called Lewis and his colleague whose name I have forgotten (I’m so sorry Lewis served us for the longer time!) they were so patient and kind with my six year old. Thank-you.

   1 year ago
2. joh L. R. ★★★★★

   Business is booming! I'd only visited to get a store bag, and I didn't have long to wait for someone to assist me. People were happy, it seemed. The music was good and up temple, and even people who weren't shopping for shoes were tempted to come in and look around. Nice atmosphere for a shoe store!

   almost 2 years ago
3. Joanne Roberts ★★★★★

   Excellent service today from Harry. Extremely polite and personable young man who did a great job of fitting my son's shoes. Clarks should feel very proud to have young people like this working for them.

   almost 3 years ago

1. Julia Laurence ★★★★★

   Excellent service from Megan!! Good feel factor experience from #Clarks they continue to deliver great products.

   almost 3 years ago
2. Maureen Martin ★★★★★

   Collected item ordered online. Excellent service.

   almost 3 years ago
3. Leanne Bayford ★★★★★

   I had the best experience today with Kiara (hope I've spelt this correctly) my son is between sizes and Kiara could have rushed and found an adequate pair of shoes. However, she spent a good 20 minutes checking different shoes in three different size/widths to ensure that my son has a well fitted pair that will last. Absolutely a credit to your company. Thank you so much.

   almost 3 years ago

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