The kindest staff! I had a special request, and they were both patient and helpful in fulfilling it! Amazing staff working here
Really lovely store with staff that work really hard and often go above and beyond . The team always remains professional and delivers the best service they can while following the company processes . Well done team Staines for your consistent good service . #please be kind to retail staff .
So unhelpful and unkind especially the manager You cannot buy a pair of shoes without an appointment, you have to wait in a queue for them to check if a pair of shoe is available then wait again to buy it The manager was a sticking stickers on the window, telling me there is no one free to help me . And being so unprofessional and unkind when I've asked her I only need to check if they have a pair of shoes, and I will be happy to wait to buy them. But then she raised her voice at me telling me that I need an appointment. I don't know how this people become managers of big stores. So so unhelpful and unkind.. disgusting
Be smart and do not buy from Clarks for the following reasons: 1- Bad quality 2- Sales overpriced. 3- Not friendly staff. In less than 24 hours, I’ve returned 2 pairs of shoes due to Clarks fault. However, Ive paid the fare bus transportation 12 pounds. The supervisor refused to pay the cost of transportation although its Clarks fault due to bad quality. She never said sorry for Clarks fault. Now Clarks, I don’t need your sorry, what I want is the cost of transportation because it’s your mistake. Final advise for customers: Be smart, you have another options with much better quality and positive attitude towards the customers. Moreover, you can save your money.
Today I had a poor experience at Clarks in Staines. I think the manager (older blonde lady) needs to adjust her attitude big time! I was with my son waiting to have his feet measured and buy new shoes. It was quite busy and the manager had a real face on her. We had been patiently waiting for 20mins! After helping a mother and her young child when it came to us, she rudely said you have to wait until the other staff member was free. I said if you are free can you not help your staff out…. Her response was NO! ABSOLUTELY NOT! Even the other staff member was embarrassed and said sorry to me. As the manager of the store, she should lead by example and not have an ‘Ivory Tower’ attitude…. I hope Clarks HQ look at these reviews and acknowledge (reading other reviews about the manager) that she seriously needs customer retraining or depart as she is doing the Clarks brand absolutely no favours.
Jodie was amazing in store very helpful whilst finding the right shoes for my daughter, she provided the best customer service I have ever received in a clarks store. A credit to the team! :)
I love the quality of their shoes, and staff always so helpful, although cannot always find the right size for me I will definitely recommend
I love Clarks shoes. I've always been able to find non ugly shoes for my clown feet and the quality is second to none. The ladies in this branch are lovely, pop in.
I would like to thank Leanne for going above & beyond for my son who was trying school shoes on for the first time in a very busy shop & was very overwhelmed by the experience. She was so wonderful & engaged with my son & we left with a pair of school shoes & a very happy little boy. Give that woman a pay rise! Thank you Leanne - we appreciated you so much.
Clarks is located at 34, The, Elmsleigh Centre, Staines-upon-Thames, Staines TW18 4QB, UK
You can contact Clarks at +44 1784 459385
You can find directions to Clarks by following this map link
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