Joseph Cheaney & Sons

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Reviews

1. Tim ★★★☆☆

   Soles of my shoes were worn down to the heel/seams with urgent need for repair after about 9 months of wear. I was told that repair would cost about 150£ with a 3 month wait. So within the first year of owning these shoes I should pay 150£ for repairs and spend 3 out of 12 months without them. Further, they told me that during my other pair's repair only a few months earlier, they had forgotten to repair the inside heel (but it was included in the price of the repair). All in all, very disappointing. I bought 3 pairs of shoes from them over the past years and had thought that I'd found my shoe supplier for life. Unfortunately, it seems the quality and service isn't what I had expected at that price and reputation.

   almost 3 months ago
2. Iulia Bubulica ★★★★★

   Milli was so great, kind and took care of us to have an amazing experience. thank you so much for your efforts! Truly recommending her :x

   almost 3 months ago
3. Izhan Peerzada ★☆☆☆☆

   I have never been treated so poorly by a company that prides itself on “heritage” and “craftsmanship.” I received a pair of Cheaney Penny Loafers (brand new, in the original box) as a gift from a friend. Before I even wore them, I went to the Spitalfields Cheaney store because they felt tight. The older salesman there — who knows me personally — reassured me they would “stretch with wear” and even convinced me to buy a £60 shoe tree to help the process. I trusted their advice. The result? Severe pain, deep shoe bites, and bleeding injuries to my feet after wearing them — something no customer should endure from shoes at this price point. When I contacted Cheaney, I was polite, patient, and followed every instruction they gave me — including sending the shoes back to their factory at their request. Weeks later, they dismissed my injury, denied their own staff’s advice, and even claimed they “couldn’t confirm” the shoes came from them (despite having already offered to stretch them). They refused to offer any replacement or meaningful resolution, hiding behind “no receipt” as an excuse. To make matters worse, one of their employees even looked me up on LinkedIn during the dispute — which is not only irrelevant but unprofessional and creepy. Cheaney had every opportunity to show integrity and stand behind their brand values. Instead, they’ve shown me that once they’ve taken your money (or your gift-giver’s), you’re on your own — even if their own advice leads to injury. If you’re considering buying from Cheaney, know this: • If there’s any problem, you’ll get policies instead of care. • If you’re hurt by their product, they’ll deny responsibility. • If you don’t have a receipt (e.g. it was a gift), they’ll treat you like you’re lying — even with evidence. I’ve spent years admiring this brand. After this shameful experience, I would never recommend them to anyone. There are plenty of shoemakers out there who value their customers — sadly, Cheaney is not one of them.

   almost 7 months ago

1. Cameron Anderson ★★★★★

   Great store with a quality selection of premium boots/shoes. Alfie was very helpful and knowledgeable, and helped me find the perfect pair of boots! Many thanks

   1 year ago
2. john stuart ★★★★★

   I had a wonderful experience at this shoe store. Milli was very friendly and helpful, and she helped me find the perfect pair of leather shoes for my occasion. The shoes are high-quality, comfortable, and stylish. They fit me perfectly and I received many compliments on them. I am very happy with my purchase and I would definitely recommend this store to anyone looking for high-quality shoes. Thank you for the great service and the amazing shoes!

   almost 2 years ago
3. Varuhn Rajasekar ★★★★★

   The finest leather shoes I've owned. Love the staff at the Spitafields store!!! Most heart warming customer service. Bought three pairs of shoes in a week.

   almost 4 years ago

1. IVAN GERMANOFF ★★★★★

   Spot on service and great attention by the staff. Exactly what you expect when buying a £400 pair of boots. Also facilitated a next day shipping if you don’t want to carry a box around.

   almost 4 years ago
2. Andrew f ★★★★★

   Ian and the guys know they're stuff. Great service. Free shoe shines. Ian is normally right with his recommendations but be warned once you buy one pair of Cheaney shoes it's a difficult habit to kick.

   almost 5 years ago
3. Zakir Sadullayev ★★★★★

   Nice selection of British made shoes for any occasion. Very friendly, supportive and knowledgeable staff who are always keen on helping to choose the right shoes

   more 6 years ago

1. Ben Green ★★★★★

   Excellent staff! They went above and beyond my expectations on several occasions. They are also very knowledgeable and passionate about the products and very helpful. I will definitely be using this shop in the future!

   more 9 years ago

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