I definitely do not recommend all Foot locker stores in the UK. This is a middleman company, do not buy shoes from here. The staff is very rude. Inexperienced and unskilled. The staff called Manager really do not understand feet and shoes at all. It's all a formality.
Never order from the website if you are not sure about the size. Tried to return the item 3 times. They use DHL which you will struggle to find a drop off point (because the ones showed on the map actually didn’t accept it). While all the other parties use EVRI, InPost etc. and make it easier, this guys make it harder.
I had an issue with a pair of shoes(sizing) Gabriel and Mason both Went back and forth finding different trainers each time we changed our minds. They were good humoured and professional, in between dealing with us they also dealt with other customers, whilst remaining attentive to us. Overall my experience in that store was more than elevated due to their excellent customer service
The worst experience of shopping ever!! They sold a product with flaws to me and when I requested a refund on the same day(after 2 hours) I was insulted in a rude manner and treated like a fraud. The manager even tried to call police!!! I felt that I was discriminated because I was an Asian. I will never visit this store that is disregarding the customers. If you still want to make a visit, I strongly advise to conduct a thorough quality check with the staffs when you are paying for a product. Also, make sure that you check the both if it is a pair of shoes that you want to buy. If you find a flaw of the product after leaving the store. You will have to prove on your own that you did not use it. So, I strongly advise you that at least take a picture of the product you will pay for. This is how I experienced: I visited this shop to buy a pair of running shoes. When I was trying on to know the exact size for me, I found that there was faint wrinkle on the shoe I tried. Also, the bottom was not very clean. I thought that maybe many people tried that shoe and I believed that if there was a problem of quality then the staff will let me know. When I opened the box at home, I found there was a big wrinkle on the other side which I did not try. Still, I was even thinking of taking them because, you know, shoes become worn easily. But soon I realized that the staff checked the size only without further quality check and the feeling that I was somewhat treated unfairly made me uncomfortable to keep these shoes. It even makes me feel like the shoes are not fitting my feet. So I decided to walk back to the store for a refund and I believed that it would be no problem because it was only about 2 hours after I left the store. How stupid was I to have such a naive belief. My request was declined with very rude words. The manager literally suspected me as a liar. He kept telling me that "Do not lie. Do not do this way." He insisted that they never sell the shoes in bad quality and all their staffs conduct quality checking with customers. Truly I could see other staffs were doing the checking but for me why without it? Where did they bring the shoes like second-handed for me if all the products in their stock are in good condition? I know I was foolish that I did not check thoroughly by my own. If I have taken pictures that can prove I did not take those shoes after leaving the store, it would have been better. I had no other ways to prove it and I had to leave there. Far from the refund matter, recalling the rude manner I experienced makes me truly unhappy. The first wording from the manager when my wife arrived at the store to explain was "Yes, now begin the show." And the last thing that manager did was to call a police to remove us from the store. Of course, polices never come when the problem is a service quality conflict. (You also need to know that my wife was stopped to come into the store because it was nearly 18:00 as you can find from other reviews) I could not help thinking that I was treated so badly and rudely because I am an Asian. I could not imagine somebody who wants a refund after enjoying a pair of shoes for hours. But in his mind, I was that kind of fraud. If I were a British gentleman, would I have been treated in a different way? I was thinking of complaining this to the customer service center but I soon found hundreds of complains and advice to avoid footlocker at a website "Trustpilot". In terms of business way of footlocker, I strongly believe that the quality is not on the list. Whenever I find a restaurant, I check the reviews on google map. On the other hand I have never checked a store's reputation. This is based on the belief of the good quality of general products. Maybe I will check the reviews before visiting a store and for the people who do that I sincerely leave my review.
Rude staff would not be allowed entry at 17:50 when the shop closing time is at 18:00, I get it you want to go home early but I was trying to grab a quick item. Was told rudely to leave. Sort your recruitment process out and teach your employees some manners, it doesn’t cost anything to be polite.
Staff very rude , closing the store with 10-15 min earlier,when I’ve asked why they closed early they didn’t bother to answer! Never will go and buy from them ! No respect for regular customers!
Walked in this shop this morning, one other customer, 3 staff, the young man looked like he was looking after the other customer. The 2 young ladies were all laughing with him ,looked at me ,ignored me for what seemed like ages, i felt awful so walked out without my trainers , would never go back, very bad customer service-maybe i was too old
I had the best customer service ever today. Hamid helped me to spot all of the Jordans that they had in store and provide me with his knowledge about the sizes. He was very friendly and happy. I wish everyone can work like Hamid. I want to say a big thank you to him if he can see this. Keep up the good work. From Danny G.
The worst experience of my life!!!!! NEVER EVER GO THERE I have to say I have bought many sneakers in my life and I have seen bad customer support, but by far the worst customer service I have ever seen. I bought a pair of sneakers of size 10 ,online in the shop, from this place and I asked for delivery. Delivery was late, They did not notify us when it is going to come. It never arrived. we went to the store for the sneakers and then they told us it is going to take 2 days AND WE HAVE TO COME AND GET IT. Then after we got the sneakers ,with a MASSIVE delay, they WERE DIFFERENT SIZES. one of them was size 9.5 and the other was size 10. It was absurd so I took it back to change it BUT THEY WOULDN'T TAKE IT BACK. we still had the receipt and everything but they still insisted that it is our fault and did not refund us. I cannot recommend them less. Horrible experience and horrible customer service.
Foot Locker is located at 16-18 Clarence St, Kingston upon Thames KT1 1NX, UK
You can contact Foot Locker at +44 20 8546 3233
You can find directions to Foot Locker by following this map link
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