Bershka

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Reviews

1. Steven Joseph ★★★★★

   I was in White City Westfield centre last Tuesday 25th November 2025, and I had a problem with online delivery and I got speaking to Cynthia. Who was an absolute delight and she phoned customer service to get me sorted out. I would like to say that this lady is an absolute assest to this company and it was a pleasure dealing with this lady. A very happy Christmas to Cynthia and her family and she basically put me before herself that day. Thank u so so much. Steven Joseph. Northern ireland.

   almost 3 months ago
2. Kamala Adams ★★★★★

   Easy to navigate but having no queue system for the self-service tills meant you’re just waiting around for one to be free.

   almost 4 months ago
3. Md Abdullah Al Adnan ★★★★★

   Bershka is one of my favorite fashion stores! The collection is always trendy and stylish, perfect for both casual and party looks. The store layout is clean and well-organized, making it easy to browse through the latest arrivals. Staff are friendly and helpful, and the overall shopping experience is smooth and enjoyable. Highly recommended for anyone who loves modern, youthful fashion!

   almost 4 months ago

1. Jamie B ★☆☆☆☆

   Horrible experience for a simple exchange. Staff rude and unwelcoming. Lights and music too bright and loud. Changing room staff have the worst customer service known to man, AI is running the world and they love that. Sizes of the clothing makes me feel fat. Overall terrible place and staff (mainly).

   almost 6 months ago
2. Gen ire Seven ★★★★★

   Wonderful customer service delivered by young lady. Need help on several occasions this evening one online order, help at self service till (sc thier role) checked size and got another needed item and directed to correct support as I had an error. Calm and collected in this heat. Many thanks Bershka are lucky to have you.

   almost 7 months ago
3. Lauren Mallinson ★☆☆☆☆

   Went to pay for my items and the man at the till was talking to someone else the whole time. Asked if I wanted a bag and I said no but didn’t fold my clothes and just shoved a receipt on top of the pile. I had to reach over and fold my clothes and put them in my bag and I left without him speaking to me at all.

   almost 3 years ago

1. Karmen H ★☆☆☆☆

   This store will overcharge you more than what’s on the price tag!!! Please be aware of this! Not sure on the legality of this. Wanted to buy a top that showed up as 12.99€. Once the lady on the toll scanned it, it came up as £15.99 I told her that the price is wrong, and if converted from euros to pounds, it would be £11.40. It wouldn’t be an extra £3 more. Manager (very short blonde hair with glasses) then told me that because of “Brexit” and because of import and transportation costs, I’d need to pay extra? I have never in my life heard of something like this in any retail store. It’s bizarre for me to be charged extra because of brexit? What even? In the end, bought the top as I liked it. However I was charged more than what was shown on the price tag which doesn’t seem legal.

   almost 3 years ago
2. Fidel Joseph ★★★☆☆

   Staff were quite friendly, but their male clothing section was poor. Only a couple racks at the back and it wasn't marked as the male section. The shop was a decent size so I expected a little more otherwise it was fine.

   almost 3 years ago
3. charlee jefferies ★☆☆☆☆

   I went to this store recently and wanted a top in a size small. They only had one available but it had a makeup stain on it. I noticed a mannequin had the top I wanted in the size I needed. I went to the counter and asked if they could either sell me the top at a reduced price or give me the top on the mannequin. They wouldn’t reduce it so the gentleman serving me asked what I assume is his boss if he could take the top off display. She said no because apparently she would then have to ‘steam it’ and that’s too much effort. I’ve worked in retail and I can’t count how many times I took apart a mannequin to give a customer a piece of clothing. So I was very disappointed. Great clothes, good workers but horrible management.

   almost 3 years ago

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