COS

Photos

Reviews

1. Alexa P ★☆☆☆☆

   While the store itself and retail employees friendly, the security guard made snide comments and jokes with an associate when I visited with my young dog. Very uncomfortable experience

   almost 3 months ago
2. Cheryl Joy Salvador ★☆☆☆☆

   Terrible customer service at this branch. The store has been refurbished however it seems that the employees have not been trained on customer service. I was willing to spend and the sales associate saw that I had lots of items and did not even acknowledge me or offer to help. No warmth from any one working in the store. Will not return! I advise you to train your staff as your items are of high value. I visited on Wednesday 12th November at around 1.30pm.

   almost 4 months ago
3. -Sarsilicious- ★★★★★

   Well I can honestly say I don’t like ordering online on COS as the support system is very unhelpful which I learnt the hard way. I visited the store in Kensington and I am at awe with this Filipino staff who help me look for the bag I needed and he even said I can still use my 10% discount because of the issue I had. Thank you and I will definitely come back to buy some more product.

   almost 4 months ago

1. Dana Jamous ★★★★★

   I really like COS clothes and they had a sale going so some items were very well priced. What stood out the most for me was the exceptional service. The two ladies who helped me (one on the floor and one in the fitting rooms) were extremely friendly, courteous and helpful. And I noticed they were this way with all the customers. It was a breath of fresh air. Great experience!

   1 year ago
2. sandy ★★★★★

   Just the perfect place to find something different

   almost 3 years ago
3. bassam riyadh ★☆☆☆☆

   Bad costumer service , the staff and the security man was so rude, they needs to talk nicely and properly with customers, I used to do shop from this store because is close to my house, but I’m not going anymore

   almost 3 years ago

1. PY L ★★★★★

   Got a nice jumper that was out of stock online. The service was great, friendly staff

   almost 3 years ago
2. Craig Corporates ★☆☆☆☆

   Bad customer service, unhelpful and rude staff at Kensington High Street branch. I had initially visited the Cos store in Covent Garden to purchase an item but they didn’t have my size in stock. The store suggested I go to Kensington High St store as it was showing 1 in my size in stock on the system. Before heading over to the Kensington Store I called them to double check if they had the jumper in stock. I spoke with Natalia who said that there was just 1 left. I asked if she would hold for me it for me until I arrived within the hour. Natalia refuse to hold it and said that she cannot remove it from the rail and stop other customers from purchasing it. She said I would just have to just hope it’s still there when I arrived! I said that I have held items before that I have wanted to purchase at Cos, to which she replied, not here ( which is true as I’ve never shopped at this store) I am so surprised and disappointed as this is not what I’ve come to experience from this brand or the staff. Regent Street and Covent Garden staff go above and beyond with customer service. Natalia however let’s the company down and as a result, I didn’t purchase the jumper and I’ll never visit this branch as a matter of principle!

   almost 3 years ago
3. Melissa S. ★★★★★

   This is arguably the best COS store in London. I started going to this branch because a sales assistant from another branch advised me to come here for a shirt with my size available. I have a mainstream size — between small and medium — that usually runs out in other branches, but I always manage to find my size here. It’s a huge store with a wide collection, almost as complete as the one on Regent St, but is much less crowded.

   almost 4 years ago

FAQs