Crystal Ski Holidays

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Reviews

1. Howard Smith ★★★★★

   I use the Chill Factor Crystal hub to book my ski holidays. I’ve just booked a holiday for 2007 and Nathan was very helpful and informative as both Nicola and Wesley have been previously. No need to go anywhere else.

   almost 3 months ago
2. Elaine Wills ★★★★★

   So helpful. First time skiers at the age of 50. No clue. But no worries. The team at Crystal were reassuring, considerate, knowledgeable and helped us when we don't know what we don't konw!

   almost 4 months ago
3. George Barker ★★★★★

   Incredible Service from the team and special mention to Charlie Barton, we’re on our 4th holiday through these guys. Charlie has been unendingly helpful through name changes, dropouts, location changes, communication between bookings and overall incredibly patient/polite. I can’t thank him enough and neither can my friends who change their mind constantly about aspect of the trip. I’ve been to this location in person and just with our online experience it’s been top notch across the board. We will continue to book with Crystal and Charlie B

   almost 7 months ago

1. Jane Hartshorne ★★★★★

   Spoke to Wesley who was very knowledgeable, we wanted a reasonable ski holiday that suited our ski ability’s as a group. He gave me lots of information and ideas, we can’t thank him enough. This is our 3rd ski holiday with Crystal.

   1 year ago
2. Philip Latham ★★★★★

   I have to say after dealing with Crystal representatives over the phone then going to the Chill Factore and dealing with a real person. Made all the difference to our holiday booking as one particular lady who dealt with our booking sorted out all the problems where previously the computer had said no. I cannot recommend her highly enough as , when the booking reset its self to go basic, all the additions were lost. Her diligence saved the day and me a considerable sum. Crystal should pay her more and a give her a well done sticker

   almost 3 years ago
3. Jo Andrews ★★★★★

   Absolutely blown away by Nathan, nothing was too much trouble and I changed our booking so many times. All the staff were extremely helpful and would let me know if Nathan wasn't in, emails were answered immediately I will definitely be using these guys again! Thanks again

   almost 3 years ago

1. Megan Dale ★☆☆☆☆

   Please can you reply to my emails?? I’ve been trying to contact your team for the past MONTH to amend our trip so we can pay the final balance, but nobody has replied to ANY of my emails - I am so frustrated and disappointed with the level of service from you!

   almost 3 years ago
2. Luke White ★☆☆☆☆

   The ski resort I am travelling to is closed. Due to travel in 10 days & positive 10 degrees up until after I travel. The lifts are not running, I asked for a rescheduled date or location. Chat assistant basically said all I can do is cancel and lose 100% of my money. Didn’t offer any advise and just then ended the conversation. Other holiday providers including Balkan are refunding and/or rearranging holidays which are due to travel after my date. Poor customer service, poor conditions. Will be reporting & taking further.

   almost 3 years ago
3. John Smelt ★★★★★

   I sent an email asking if it was possible to organise a 4 week skiing trip for next winter in obergurgl and some prices. I received a reply the following day with a couple of options so I rang them and it is now booked. Can't wait to get back on the slopes.

   almost 3 years ago

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