On 27th November 2025, I urgently needed to buy a pair of shoes for my move out of town that evening. I spent almost an hour searching for a pair that I liked, but the store prices were significantly higher than the Nike website. The manager and salesperson informed me that I could buy the shoes online. Once they received my confirmation, which took at least half an hour, they could give me the shoes. I bought the shoes online and waited for almost the exact time they said. However, I received an email saying the shoes were out of stock. This couldn’t be true because I had tried them on in the store and ordered the same pair. I remembered a customer who wanted the same shoes and saw me wearing them. The salesperson told them it was the last pair and turned to me, asking if I would buy it. I agreed and bought it online at that moment. Despite my confirmation, the store still sold the shoes to customers who had bought them in-store at the higher price. When I asked the salesperson why the website showed them as sold out, they lied and said they had stock. I don’t understand why the website showed them as sold out. After almost two and a half hours spent in the store, I was treated this way. It was a complete waste of time. I love Nike shoes and their products, but this kind of treatment from their sales team at that particular store has disappointed me. I might never go back to that store again.
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Reviews
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varun konuri ★☆☆☆☆
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AYNUR Simsek ★★★★★
Dear Sirs, I would like to congratulate you to have a such a good member of staff Meryem Bostancı. She is excellent with communication, good listener, serving customers with a great courtesy, politeness. I am very impressed with her professionalism and know of the products; she has a deep knowledge of fitness. Meryem is a super star. I wish her all the best for the future career. Kind wishes Aynur Şimsek
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Julian Romero ★★★★★
Excellent Customer Service. It didn't take long from, I liked the trainers, to be trying the size and ordering them to arrive home. There was a hiccup and Nafisa in a caring manner was very attentive to my needs. The floor manager was very friendly and helpful with the situation. Lately we are used to retail getting really quick and unpersonal, So it as very nice to see such a welcoming team.
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Sheena King ★★★★★
The employees were extremely pleasant, I had discovered two trainers that I found difficult to choose between for purchase. When I decided on which one to buy, they lacked the color in my size. In general, my experience was quite enjoyable, it would be great to have a DJ in the store as that was an amenity they offered in the Oxford Street location.
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Sekhar Panchagnula ★★★★★
Muhammed was really helpful and patient. Advised me on best fitting trainers
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Raja Haseeb Fayyaz ★☆☆☆☆
I would give zero stars if there was an option and it’s very shameful to see to see in the reviews people complained about the staff but I don’t think so any action being taken and i will be writing email and a letter to higher management of nike as well about this, Now my experience was worst yesterday i went to nike store with my family but unfortunately my son was feeling sick and he vomit(not even a vomit he’s 2 years old it was more of a spit) in the store personally I don’t mind cleaning it up but telling customers they have to clean and they should be cleaning the shop isn’t something I believe a good customer service is as that’s the reason they have employees. They also brought a whole kit of cleaning including gloves,spray etc for me to clean as am an contracted cleaner i hope the staff don’t tell customers to clean the toilets after they use them. I demand a serious action to be taken against this compain by senior management so this won’t happen to any other customer in the future. Nike is a big brand & I believe shouldn’t be let down by the staff’s attitude.
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PHG ! ★★★★☆
Super spacious great stock, good staff
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AdotH92 ★☆☆☆☆
Not impressed with the attitude of staff in here, all loitering about and not helpful at all. As well as the fact they sell the England kit but not the socks, then I was sent to the shoe department as they were supposed to be there to be told the socks are in the football department which I initially checked. It’s a shame really as before Nike relocated to this part of Westfield from the old store the staff were actually good, maybe Nike skimping on funds hiring idiots
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F S ★★★★☆
The punch is the style The colours the feel of Nike. As soon as you enter the shop the music the lights makes you feel good. Stock is low sometimes that's why lost a star.
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