Euronics

Reviews

1. Paul Harrison ★☆☆☆☆

   Very poor attitude. A NEFF double oven was installed on 22 May 2025. Upon using the main oven shortly thereafter, I felt some quite sharp metal projections to the underside of the stainless steel main oven handle and that there was a corresponding small gouge above on the face of the handle. I took a close up photo and emailed RSM Ashtead from whom I bought the oven and arranged its installation. They stated the damage was not their responsibility and subsequently sent me a photo they took at the time of installation of the front of the whole oven (not showing the underside of the handle). Their photo was not particularly clear. To rectify the matter, they suggested I either pay them to replace the handle or contact NEFF to do the same. I then took the same photo but of better quality and emailed them back pointing out the location of the gouge and that despite the poor quality of their own photo you could make out where this gouge is located by comparing the two photos. I did not receive any reply. I then contacted NEFF who sent out an experienced NEFF technician (and his apprentice) on 25/06/2025. It was pointed out that not only was the handle damaged (a gouge and sharp metal projections) but it was also bent. I showed him the photos that I had taken and that from RSM. The experienced NEFF technician said such damage is often due to mishandling during delivering/loading/unloading/installation which makes sense looking at the extent and location of the damage. The handle was easily replaced by NEFF in a matter of a few minutes. I have retained the damaged handle. To bend the stainless steel handle, gouge the surface and also raise sharp metal projections underneath were apparently carried out by me according to RSM. No one has had access to the oven apart from me. I cannot imagine how RSM think I might have inflicted such damage. I would have needed to have hit the handle hard with a hammer, dragged something hard and metallic along the front and then separately done the same to the underside. I think I would have remembered doing such damage. They were very helpful up to the point of installation but thereafter very unhelpful. Bearing in mind I am only just over 2 miles away from the Ashtead showroom, they could at least have sent someone out to have a look at the damage. It is very disappointing that such damage is the responsibility of the customer to rectify. PS the installation did other issues as initially the oven kept tripping the fuse and had to be taken out of the housing. The wiring had been done incorrectly and it had to be rewired before being reinstalled.

   almost 7 months ago
2. Tom Scally ★★★★★

   What a great store! I needed a washing machine on the day. Their range was excellent, staff very helpful. Machine chosen, purchase straightforward and price very competitive. I parked up outside on the pavement, They helped me load up the machine and lent me their trolley to unload at my home. I cannot overemphasise how refreshing it is to be able to select, buy and take home on the day. Use this shop before we lose it like so many other similar outlets.

   almost 3 years ago
3. Beth Gretton-Barlow ★★★★★

   Excellent and prompt service ! Would like to thank Lynda from RSM Ashtead for arranging the provision and delivery of my new fridge/freezer. Communication was professional - from the initial ordering to the delivery on the day. Many thanks to the two young men who arrived on one of the hottest days of the year - on time, as arranged. Thanks for also removing the old fridge. Highly recommended.

   almost 5 years ago

1. Angela Collins ★★★★★

   Called into RSM Tattenham Corner to urgently replace broken fridge freezer on Saturday morning ,helpful knowledgeable staff ,new item delivered on Saturday afternoon.Excellent customer service!!!

   more 6 years ago

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