Costa Coffee

Photos

Reviews

1. izzy abbey ★★★★★

   always great service here! staff are always so friendly and new hire (think his name was henry?) made me the best caramel latte i’ve ever had

   almost 2 months ago
2. Caleb Dolling ★★★★★

   Been coming to this Costa for years but was served today for the first time by a gent named Cam. Up there with one of the best customer services I’ve ever received and hope to be served by him again!

   almost 2 months ago
3. aled jarvis ★☆☆☆☆

   Refused to serve us despite it being 17:30. The members of staff should be ashamed of themselves, they were very rude!

   almost 4 months ago

1. Matthieu Marfaing ★★★★★

   Staff is amazing every time I go there with my kids they make it easy for us to enjoy a coffee and cakes never been waiting for longer than maximum 5 minutes to get my drink

   almost 5 months ago
2. AJ Castillo ★★★★★

   Been here a couple of times, service is very good, food and coffee maintain the costa standards. Special commendation to staff Linda for being efficient, accomodating, jolly and energetic! We need someone like her to start our day with good vibes and good coffee

   1 year ago
3. Gillian Thornton ★★★★★

   Love Costa friendly staff just wish they have more df & gf products

   almost 2 years ago

1. garry johnson ★★★★★

   Love the team at this Costa..one lady in particular makes it such a fun place to have a coffee

   almost 2 years ago
2. Sarah Smith ★☆☆☆☆

   Just visiting now. And the poor girl behind the counter working on her own asked for help and the other one prioritised cleaning the toilet with a queue of 10 people

   almost 3 years ago
3. James Warren ★☆☆☆☆

   Quite possibly the slowest coffee shop on the planet. It took just under 15 minutes to make one takeaway cappuccino with only four other drinks in front of me. The mature lady operating the machine only seems able to do one thing at once and even then slowly. Eventually (presumably as I'd expressed my concern) a luke warm cup of coffee with warm milk slopped on top was thrust at me. I'm not going to make any apologies for 'everyones always in a rush' claims, it's a takeaway coffee shop not a library. The staff don't seem to be up for the job. One of them was drifting loudly around the place performing some kind of abstract stand up comedy act, either that or she's had one too many free espressos. The place is also filthy. I only went there to get my points. I'll never go in again, I'll stick to the other multiple coffee shops in Heswall. I suggest you do the same.

   almost 3 years ago

1. Sharon ★☆☆☆☆

   Visited the Heswall Costa with my daughter and grandchildren. Unfortunately my granddaughter dropped her milkshake which spilled onto the table, my trousers, my handbag which was on the floor and the floor under my chair. We tried to clean it up with some tissues and asked the staff for help. An assistant gave me a handful of napkins which was never going to be enough. We again asked for help and a mop. The assistant brought a damp mop mop over and swished it under my chair and that was it. None of the staff asked if we were ok or came to help us clean up. We had noticed that some of the tables and chairs in the cafe were sticky and now we know why. The housekeeping is none existent. A very unpleasant experience, customer service non existent. I don’t suppose anyone from Costa will read this. We certainly won’t be going into that dirty shop again.

   almost 3 years ago

FAQs