Robert Dyas Brunswick

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Reviews

1. Neil Connell ★☆☆☆☆

   Worst customer service had to call Robert Dyas on phone as they would not swap over kettle I had for about 3weeks & was broken despite Banking proof & regular customer ..They could see day I bought it ..Worst ever do not do anything just not interested in helping customers …I’d never buy an appliance again

   almost 6 months ago
2. s jin ★☆☆☆☆

   Dhl doesnt work here avoid.

   almost 3 years ago
3. May Cheung ★★★☆☆

   I visit this store as often as I can but it's a 50 minute bus ride away. It was quiet, there was a staff member at the tills, seemed like she was on her mobile phone and I felt bad approaching, felt like I was interrupting her. Disappointed that there were no more garden games/toys as featured in their latest magazine. I will probably visit again but perhaps the store needs to pay more attention to their customer services and care. Otherwise it'll be like another Argos or Amazon...

   almost 3 years ago

1. Daniel Paredes ★★★★☆

   Went to buy a set of screwdrivers and a bike pump. Very nice experience! The staff was friendly and communicative, they helped me with every question and doubt I had. I don't give it 5 stars just because you have to make the approach to a member of staff to get help, instead it would be nice that they'd be alert to the customers' needs and approach them to offer help.

   almost 4 years ago
2. Daniel Randall ★★★★★

   I don't ordinarily post reviews, but the staff in this store were extraordinarily helpful, to an extent that went beyond normal customer service, and they suggested leaving a positive review would be a good way of expressing my gratitude - hence this post. I needed some bolts and washers to assemble a chair and, due to being pretty hopeless when it comes to DIY, initially bought the wrong product. When I returned to the store with the chair frame, store manager Vishal not only assisted me in buying the correct items but actually helped me assemble the chair in store. I was also refunded for the wrong items I'd bought. This is not a service I really had any right to expect, so wouldn't have been at all put out if Vishal had not been able to assist me, but I was extremely grateful for his assistance. Excellent service all round, which I hope will be recognised by the employer (ideally, with good pay, terms, and conditions on an ongoing basis, not just a certificate saying "well done").

   almost 4 years ago
3. David Stainton ★★★★☆

   I had a very good experience. The staff was not immediately proactive, but once I made the approach, the guy who helped was friendly and knowledgeable. They did not carry exactly what I needed, but he could tell I was in a hurry, and with no-nonsense told me just what to get to fill the gap in their offerings. Then, to avoid a slow customer in line, he quickly opened a cash register and rang me up. `In and out in 5 minutes and he even had the chance to upsell me on some AAA batteries I needed! Well done.

   almost 4 years ago

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