Robert Dyas Canary Wharf London, Canary Wharf Estate

Reviews

1. George Christodoulakis ★☆☆☆☆

   Refrain from buying anything from Robert Dyas!!! They take no responsibility for delayed or not delivered products online - any issues, their customer service team informs customers that is all down to the end supplier, without bothering chasing their own supplier or fixing the issues. Waiting for months to have an item and then they mention that they can offer refund.

   almost 8 months ago
2. Richie Rich ★☆☆☆☆

   I usually have great experiences at this shop, the staff are normally friendly and helpful. However, during my visit this morning (12 Nov), I was served by a staff member named Adelaide, who was very rude and unprofessional. When I asked about the student discount (which I’ve always received before), she refused and argued even after the manager confirmed it was valid. She later refused to give her name and called me an “idiot.” The manager handled it well and was polite throughout, but the experience left me really disappointed.

   almost 8 months ago
3. Gregor S ★★☆☆☆

   Yet another shop that now refuses to give all customers the same price. If you don't have the app or card, then Robert Dyas will charge you higher prices. This practise should be illegal in the UK. I didn't buy some products today because I wasn't going to pay more than others.

   1 year ago

1. Mark Wellstern ★★★★★

   Title: Exceptional Customer Experience with Representative Jade I recently had the pleasure of interacting with Jade, a representative at your store, and I must say that the customer experience I had was nothing short of outstanding. Jade's extensive knowledge about the products in the store, coupled with her uplifting approach, truly made my visit memorable and helped me make better selections. From the moment I approached Jade with a simple request for a fan, she went above and beyond to ensure that I found exactly what I needed. Her expertise in the products was evident as she effortlessly guided me through the various options available, taking into consideration my preferences and requirements. What truly stood out to me was Jade's uplifting approach throughout the entire process. She had a positive and cheerful demeanor that immediately put me at ease. Her genuine interest in helping me make the right choice was evident, and it made the whole experience enjoyable. Her enthusiasm and passion for her job were contagious, making me feel valued as a customer. Jade's product knowledge was exceptional. She was able to answer all my questions and provide detailed explanations about the different features and benefits of each fan model. Her expertise gave me confidence in my purchase decision, knowing that I was well-informed about the product I was choosing. Not only did Jade assist me in finding the perfect fan, but she also went the extra mile by suggesting additional products that complemented my initial purchase. Her recommendations were spot-on and showed a deep understanding of my needs. Thanks to Jade's guidance, I left the store with everything I required, and I couldn't be happier with my choices. Overall, my experience with Jade was a testament to the exceptional customer service provided by your store. Jade's product knowledge, uplifting approach, and genuine interest in assisting customers truly set her apart. I would highly recommend her to anyone seeking assistance in making informed decisions about their purchases. Thank you, Jade, for making my visit to your store a memorable one. Your exceptional service has left a lasting impression, and I will definitely be returning for any future needs. Keep up the fantastic work!

   almost 3 years ago
2. Chloe Lescott ★★★★★

   I had a lovely experience here, staff were especially helpful and friendly- items are also very fairly priced !

   almost 3 years ago
3. mary gibson ★☆☆☆☆

   This company is absolutely ridiculous! I ordered a hover off the website for click and collect from the canary wharf store, But the email that was sent after I bought it said it wouldn't be ready until the 7th June. I rang the store and a lady said they had 2 in stock but I couldn't collect it until I had an email saying it was ready. I really needed it today so I rang customer services, The lady on the phone canceled the order for me and said I would have to go buy it from the store. I then went to the store and the price was 70 pounds more expensive. I was told by an employee there are online deals that are full price in store. I checked online but it didn't say it was an only online deal. I was upset so then had to buy one not as good. When I got home I then got an email saying the original hover was ready for me to collect. This is such bad service. Been messed around all day by this company.

   almost 4 years ago

1. Eddie Chin ★☆☆☆☆

   I don't understand why a big hardware shop chain like Robert Dyas (refer to Canary Wharf branch) doesn't give out VAT receipt by default. The staff at the counter was so rude yesterday, not willing to help and instead refused to give me a VAT receipt despite the fact that I asked before paying, and having to ask again after paying (because I wasn't given one). As a small business owner, every little helps. I claim back all my VATs. I can't help to suspect if Robert Dyas is HMRC tax compliant, honestly.

   almost 4 years ago
2. Savvy One ★☆☆☆☆

   The awful, rude, burkha wearing female "assistant" who threatens customers needs to be reported to the authorities. Your behaviour is appalling, remember you're there to serve, not to threaten people as if you own the place, you vile human being that is giving a much-loved household brand such as Robert Dyas, a terrible reputation.

   almost 4 years ago
3. GG ★★★★★

   Simply amazing customer service throughout the visit, welcomed when entering the store by a colleague wearing a mask, shop tidy and well merchandised. After the purchase the lady at the till offered to make a carry handle for the fan I bought, all of that with a smile on their face! This kind of service it's very rare to get nowadays, well done guys you made my day. Looking forward to the next purchase!

   almost 5 years ago

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