Argos

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Reviews

1. truth always ★☆☆☆☆

   I am writing to express my dissatisfaction regarding an interaction I had with a member of staff named Sian at the Argos inside Sainsbury’s in Orpington on 30th November 2025. When I arrived at the Argos counter, it was clear that Sian was the staff member on duty at the time. I approached her to ask for assistance regarding pillows, but her response was immediately disappointing. She gave me a very rude and dismissive facial expression, and her initial answers were unhelpful and lacking any willingness to assist. Her tone of voice was unacceptable, coming across as disrespectful and unfriendly, which made me feel uncomfortable as a customer. After asking my questions several times, she eventually decided to bring the pillows out and show them to me. However, this only happened after persistent questioning on my part, which should never be the case. As a customer, I should not feel as though I am begging or forcing a staff member to do their job. Assistance should be offered willingly, professionally, and with basic courtesy—especially for a simple and reasonable request. This interaction left me feeling disrespected and undervalued. I have been a regular customer at this Argos location and have consistently had positive experiences with most of the staff, who are usually polite, helpful, and professional. Unfortunately, this specific experience with Sian stood out negatively and fell well below the standard of customer service I expect from Argos. I hope this feedback is taken seriously and used constructively, as respectful communication and helpful service are essential. Customers should never feel uncomfortable or unwelcome when seeking assistance.

   1 month ago
2. Romel Muli ★★★★★

   I had a problem with my Rayban I purchased. I met with Chelsie who was wearing her smile. She was there to listen to my concerns. She was very supportive of me and understood my situation. She helped me through the process and I was able to meet my expectations. She knew very well her work and I can only say Thank you very much to her for the job well done♥️

   almost 7 months ago
3. Dany Roal ★★★★★

   Lovely and friendly staff, much better service compared to the Springvale branch. Would always choose to come here instead because of the great customer service.

   1 year ago

1. Amanda Jane ★☆☆☆☆

   Normally I have found all staff to be helpful and friendly but there is one older woman there who is rude and no customer service what so ever. I was told because my item had broken they couldn't give a a refund, even though I had a receipt. Why advertise that if you are not happy you can return a item within 30 days. I had this strimmer for 2 days! False advertising! Bad customer service!

   almost 2 years ago
2. Chiara Rdn ★☆☆☆☆

   They have none of the items listed on Google Maps as available in-store. This is barely more than a collection point. If I had known that, I'd have saved myself the trip.

   almost 4 years ago
3. Sandra Bysouth ★☆☆☆☆

   No loading bay to collect heavy bulky items or help to lift on trolley. Rude staff. Dreadful customer experience.

   almost 5 years ago

1. Lucy miles ★☆☆☆☆

   Tried to get a replacement on a Christmas present that was broken I was instantly told I couldn't get a refund which I didn't want anyway the store manager swore when I got my dates mixed up on the sale as I had lost my receipt however was advised if I went to the branch I purchased from they could trace the transaction. The store manager then went ahead and shouted at me and accused me of never purchasing the item from the store alot staff then started gathering round the manager as I began to resolve this which then the store manager was going on lunch so I would have to wait half n hour, five minutes on the phone to customer service and they found my sale from that day and I had purchased the item. Avoid this store lovely young lady was so polite who was the till and offered help but the managers not so helpful and very rude and I was very polite however the store manager seem to have a problem as I was work in a customer facing role I would never have treated a customer the way they did !!! Now to wait on receipt from customer service and il be visiting a much nicer local branch not this one!!!!

   more 7 years ago
2. Lehmann Family ★★★★☆

   Come early in the morning when it's less busy. It's also opened ahead of every other stores and you can avoid the crowd. Has most household items you need. The only downside is parking is not free at The Walnuts.

   more 8 years ago
3. Tom Quickenden ★★★★☆

   Quiet small, no frills store, but surprisingly a good level of stock held. They often let you bring the car round the back to pick up large items also.

   more 9 years ago

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