Toolstation Leeds Roundhay Road

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Reviews

1. Rowdy Singh ★★★★★

   Brilliant service by the Leeds team. Excellent radiators. Super impressed with the Kudox range. With free trvs and lockshield

   almost 2 months ago
2. Salman Khan ★★★★★

   After the horrible customer service at Screwfix I went to Toolstation and was extremely impressed with how good their customer service was I will be choosing Toolstation over Screwfix from now on

   almost 5 months ago
3. Info Stored ★★★★★

   Tool station sheepscar Leeds. I experienced excellent conduct from one of the most professional people I’ve ever met in the industry. Sharon and her team colleague were absolutely fantastic in their care compassion and decency towards me and my son today. I really do appreciate quality staff, and do know good staff. I have been in the Nhs world as former non-exec director, and recognise quality staff particularly Sharon was wonderful today in handling customer care concerns and resolving matters at pace and without any hesitation. She managed to restore confidence in some of the products and share her expertise in knowing what the store offers.

   almost 8 months ago

1. Martin Woods ★☆☆☆☆

   Ordered something online, was promised it in 3 working days, ended up having to chase it only to be told another week later that it wasn't in stock despite advertising it was. Turns out they were drop shipping. Ended up with a refund, and not so much as a sorry we've messed you about. Be wary about their drop shipping as they clearly have no idea of shock levels and it's not accurate information. Waste of time, should have gone to Jewson

   almost 10 months ago
2. James Lidster ★★★★★

   Blown away by the customer service provided by Sharon and her daughter. Really got me out of an impossible situation. Absolute asset to the branch and company. Thank you James Lidster.

   almost 3 years ago
3. Helen Reynolds ★★★★★

   I LOVE this branch of Toolstation! It’s always clean and tidy and it’s extremely well equipped as it’s very rare they don’t have an item in stock. The staff are knowledgeable and polite. Especially Louise and Katie who have served me on many occasions. I will continue to use this branch as it has the personal touch that other branches can lack. Keep up the good work everyone!

   almost 3 years ago

1. Konstantinos ★☆☆☆☆

   Horrendous customer service experience by the person on store on the 10th April 2022. Went there to collect an order and asked about the size of the drill bit or the hole fixing points of the upright as I will need to open a hole on the wall for the shelving upright I purchased, as there wasn’t any details online on the company’s website about that under the tech specs section. The response I got was that their job is only to pass me the items I ordered, they aren’t there to advise on my project and if I wanted I should measure the uprights fixture diameter myself. They were very rude and I wasn’t treated with respect as customer, wanted to actually cancel my order but I needed the items for that day.

   almost 3 years ago
2. Daniel Blewett ★★★★★

   Quick and helpful, offers alternative solutions. And give advice best to their knowledge and also say when they don't know which I was proud of today. As it weren't just a sale to me general public but my safety was foremost so thank you Georgia.

   almost 4 years ago

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