Absolutely abysmal customer service! The worst manufacturer going. No wonder majority of their reviews are terrible
If I could leave no stars I would. We have had nothing but issues. Products constantly arriving damaged, being sold products that were not fit for purpose and the latest an item that was meant to arrive last Thursday has still not been shipped. They come up with constant excuses, trying to blame anyone but themselves. Avoid
Bought 3 anthracite radiators costing close to £300 each. Noticed that one-way rusting away but leaked slowly which we didn't even notice as it was travelling down the pipe straight down to the ground. Got in touch with Husdon Reed. They admitted it was a manufacturing fault but couldn't help. I should have told them as soon as it happened according to staff. I said there was no puddle nothing to indicate there was a leak. Sent pictures location etc. They came back. Sorry can't help. If I had a choice I would changed to a different make but I need the same one. I have radiators that are over 20 yrs old. Still going strong
Product is fine (Nuie vanity base unit). Packaging very poor. Damaged in transit (DX Express). Obviously dropped on corner. Felt sick when I opened package. Just wasted well over an hour sorting replacement order and repackaging for return (Wayfair) and now have to wait in for another day for collection of damaged unit and another for delivery of replacement. But it's only my time!! Let's hope replacement arrives in serviceable condition. Will not hold breath just in case.
They need to learn how to package fragile products -just had to refuse delivery on two occasions when toilet arrived in pieces. Can't really blame the couriers (two different ones who were very apologetic) as the packaging was minimal and grossly inadequate.
Absolutely amazing service and experience. We have an oldish shower which had developed a leak, I called up and they promptly set me up on their systems. After providing images and a description they were able to identify the replacement part which arrived within 2 days by DPD. Upon receipt of the part the install was not straightforward due to a change in the design but after asking a couple of questions they provided very clear instructions to replace the part. Really good experience and I would be encouraged to buy Hudson Reed in the future. Thanks especially to Mark and Lauren who answered questions very quickly on their help portal. A++++++
I purchased a number of Ultra (Hudson Reed) furniture and ceramic items for the refurbishment of our en-suite and cloakroom. We purchased from Ergonomic Designs who were very helpful and delivery (direct from Ultra) was extremely prompt and effective. I would however like to comment very positively about the service received from Jemma and Phil on customer support at Ultra. We had a problem where one of the furniture panels was damaged during fitting. I rang Ultra Customer Services and was advised that the particular part was not stocked as a spare however Jemma said she would check whether this part was available as a salvage item from a previously returned item. I was very lucky. Jemma emailed me back later in the day to say one had been located and would be posted to me at a very fair price. I later spoke to Phil who was also really helpful on the phone whilst taking my order. I get the impression customer care matters at Ultra. Thanks very much.
Avoid this company at all costs Avoid this company at all costs . I wish I had . From December 2017 all you see are negative reviews . But from late Dec to 2018 excellent reviews it looks like this terrible company are posting positive reviews about themselves as I told them their negative reviews on trust pilot are so accurate which someone else suggested in 2017 . I too purchased a concealed shower kit from this company which was faulty and caused extensive damage to my Newly decorated property . They finally sent a replacement which worked straight away however still claim the first valve was fine and are blaming me for installation while I am left with walls ripped apart . I provided photographic proof that it was installed correct which meant having to rip plasterboard off walls . It was only then they knew they had to send me a replacement but still continue to say the first valve was fine . I have now started court proceedings and told ultra about the inherent problem they seem to have with their products due to their negative trust pilot reviews about similar problems and low and behold loads of positive reviews appear about their products and customer service . Absolute joke of a company and to go to that extent is a crime very very bad customer service please avoid at all costs .
Roxor Group Ltd is located at Hamnett House, Gibbet St, Halifax HX2 0AX, UK
You can contact Roxor Group Ltd at +44 1422 417100
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