Caffè Nero

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Reviews

1. Muhammad Arif ★☆☆☆☆

   Review for Caffè Nero – Terminal 4, Heathrow (20th April) I am extremely disappointed with the service I received at this Caffè Nero branch. On the 20th of April, I visited the Terminal 4 location and experienced what can only be described as appalling customer service. Firstly, my drink was made incorrectly. I politely asked for it to be corrected, which is a reasonable request in any hospitality setting. However, instead of addressing the issue professionally, the staff responded with visibly unpleasant attitudes. Their facial expressions changed immediately, and their body language was dismissive and unwelcoming. It was clear they were not happy to assist, which made the whole situation uncomfortable and unnecessarily tense. Customer service in an international airport — where people are often tired, stressed, or simply looking for a moment of comfort — should be approachable, courteous, and efficient. Unfortunately, this experience was the exact opposite. The service was ghastly, and the staff seemed indifferent to customer satisfaction. I strongly urge management to look into staff training at this location, particularly in the areas of attitude, communication, and basic hospitality. It’s disappointing that such poor service is being offered under the Caffè Nero brand.

   almost 6 months ago
2. Uknow ★★★★★

   They have plenty of seats, but it gets crowded, so it might be a bit difficult to find one easily. The staff were friendly, and the food and tea tasted good.

   1 year ago
3. David Blumberg ★★★★☆

   Caffe Nero located in terminal 3 of Heathrow is a solid place to get sandwich’s during your stay at the Airport. Their sausage roll is very good. So is their bacon/cheese. They have a good variety of coffees too.

   almost 2 years ago

1. Sam Aberman ★★★☆☆

   Large Nero branch at Heathrow T4 departure hall. Good selection of food and drinks. Nice decor and large seating area (for typical airport coffee shop). Service was OK - Efficient if somewhat cold. Shame about floor being absolutely filthy at the evening hour we visited. The terminal and the coffee shop were very quite, so clearly plenty of time for a quick round of cleanup.

   almost 2 years ago
2. Lionel Bunting ★☆☆☆☆

   Service was not friendly or fast. Had the server listened to my order instead of chatting to colleagues then I would have had the correct drink. To then be told that it was my fault as I asked for the wrong drink. Well I would never ask for diary milk since I am intolerant to it, and oat does not sound like milk in any case.

   almost 2 years ago
3. Costakis Costa ★☆☆☆☆

   On our way to pick up car after a long haul flight ordered a grande cappuccino & a grande hot chocolate for the drive home! Server was polite courteous! All I can say the drinks were hot! Had to taste the hot chocolate to see which one was the cappuccino. Disappointing!

   almost 3 years ago

1. James Sarmiento ★☆☆☆☆

   They don't know how to make the drinks properly. They think adding hot milk is the answer for everything. You ask for black Americano, they ask if I wanted milk with. You make a complaint about it, the supervisor says it's how they make it. What an answer. We buy six hot drinks every day as we work at the airport, seven days a week. No consistency on how the drinks are made. Supervisor actually said, if we continue to complain about the cappuccino not made properly. They will refuse to serve us. Well we definitely not be going back here. Costa and pret definitely better options at terminal 3

   almost 3 years ago
2. F T ★★★☆☆

   The place looks cosy, but the service is lacking a bit. I had a bacon and chicken sandwich toastie, which was given back to me cold, after waiting for quite some time. The queues were long, the staff friendly, but took ages to make my black forest drink - a seasonal special. And to be fair, not really worth the almost FIVE POUNDS!

   almost 3 years ago
3. Petr Krajánek ★★★★★

   High credits to brave and tireless barista serving all alone last soldier at the lost post besieged by customers! Around midnight, terminal full of people arriving from around the world, frustrated of staff shortage induced baggage chaos, long waits, missed connections... Cafe Nero is probably the only venue still open and serving relief. With a single staff only! I hope the company will reward him an extra bonus. What an illustration of the time we are living now...

   almost 3 years ago

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