📍 108-110 Station Road, Addlestone KT15 2BQ
📍 Address: 108-110 Station Road, Addlestone KT15 2BQ, United Kingdom
📞 Phone: +44 333 003 5883
🌐 Website: costa.co.uk
Good coffee in good location The service is poor I literally was made to feel like I was an inconvenience for the team member and she was clearly not happy at her work and wanted to be somone else but at work disappointed
The Costa Café in Addlestone and was impressed by its lovely location and the inviting natural light that fills the space. It's a really nice spot to relax and enjoy a cup of coffee. However, my experience was marred by an unfortunate interaction with one of the staff members. While I was waiting in line, the demeanor of one particular staff member was completely unprofessional. As soon as the customer in front of me had placed their order and it was my turn, all the staff seemed to ignore me. There wasn't even a simple acknowledgment like "hi" or "I'll be with you in a minute." It felt as though I was invisible. When Joseph finally attended to me, it was as if he was doing me a favor rather than providing customer service. His manners were really undesirable. I inquired about other types of food available, but it was clear that neither Joseph nor the other staff were in the mood to attend to customers with basic courtesy, which is especially important in a customer service role. Although the treatment improved slightly by the end of my visit—with the staff saying goodbye after I thanked them—I found the initial interaction off-putting, I know everyone can have a bad day. I hope that my experience was just a one-off situation and not reflective of their usual service standards.
I ask the staff if the internet is working as I need to do some work, they say yes. I then try to log in, but my VPN says the line is not secure and thus I cannot work. I then give the staff feedback, only for them to tell me yes we have been having these issues for weeks and they cant access the internet themselves, but nobody has come around to fix it. Luckily I only bought a black coffee!
Went in for a coffee run and was met with excellent service, will be going to this Costa instead for the morning coffees and such now.
Horrendous and disgusting. Wrong items, everything spilt in the bag. How can you possibly get everything wrong this bad. Total waste of money and now we have no food. Just awful.
Not a normal Costa fan but the service in here is great, friendly and welcoming. They made an excellent cortado!!!
I really like this Costa. I'm actually sitting in it as I write this. The coffee is good and it's in a good location, but the staff are fantastic. There friendly, funny and very welcoming. There's only ever been a couple of people on when ever I've visited, but nothing seems to be to much. They've shared a joke while I've waited for my order, or been happy to chat as they worked. It's a real nice change to what I'm used to and have visited almost every day I have been here. I would definitely recommend a visit to any coffee lover, if not for the coffee, let's be honest Costa coffee is the same in every shop, but for the wonderful staff.
Costa Coffee is located at 108-110 Station Road, Addlestone KT15 2BQ, United Kingdom
You can contact Costa Coffee at +44 333 003 5883
You can find directions to Costa Coffee by following this map link
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