Solus Accident Repair Centres - Warrington Car Repair Garage in Warrington

Reviews

1. Paul Burns ★★★★★

   A great experience, first time that I've had to make a motor claim in 30 years. Dropped my car in on the Weds morning and was greeted warmly by Emma who showed me to my courtesy vehicle. The repair centre kept me updated via their app over the next five working days until the repair to my rear bumper and tailgate were professionally repaired to manufacture standard. Picked my freshly valeted car up on the following Weds morning and drove to work. A massive thank you to Emma, Greg, Andy and the rest of the Solus Warrington team for a great stress-free experience, highly recommended.

   1 year ago
2. gary flanagan ★★★★★

   My car went in for a new rear bumper. Came back with a perfect repair and colour match and the car was beautifully valeted. Excellent updates on how the repair was going and a very speedy turnaround. 5 stars from me.

   1 year ago
3. Abdulmohsen Beyar ★☆☆☆☆

   After my accident in February, Solus ARC was instructed by my insurer to handle my vehicle. Their engineers estimated repairs close to the car’s full value, so I rejected the repair and referred the case to the Financial Ombudsman. Despite this, Solus returned my car without repairs and against my clear refusal to accept it back. The vehicle was left outside in the rain, with a flat tyre and visible damage. The key was left under the door, showing a clear lack of care and professionalism. Later, the insurer moved the car to another repair centre, where a new report valued repairs significantly lower — over £3,000 less than Solus’s estimate — likely to avoid declaring the vehicle a write-off. After six months, the car remained unsafe and poorly repaired. This experience has been deeply frustrating and showed a serious failure in duty of care. I share this in hopes others avoid similar issues. Thank you for your response, Cathy. Respectfully, your reply does not reflect the full picture. My refusal to proceed with repairs was based on the fact that your engineers estimated the cost to be close to the car’s full value — a clear sign that it should have been considered for write-off under standard economic repair guidelines. More importantly, regardless of the insurer’s instructions, Solus had a duty to return the car responsibly and in a condition that did not pose safety risks or further damage. Instead, the vehicle was left outside in the rain, visibly damaged, with a flat tyre, and the key left unsecured under my door — an act that reflects neither professionalism nor basic care. Even if the dispute was ongoing, that does not justify abandoning a damaged, unrepaired vehicle in that state. This isn’t about policy terms — it’s about how a repairer chooses to treat a customer and their vehicle in practice. The ongoing damage and loss I’ve suffered as a result of this handover is substantial. I hope Solus reflects seriously on how this situation was handled — and how it might impact others in the future.

   1 year ago

1. Abdul M ★☆☆☆☆

   Shambolic is an understatement. My car was booked in by Aviva under a 'Third Party Claim'. Customer services aside, the readers of this review can decide whether to trust this repair centre to carry out a high quality repainting job on their car. My Audi A6 looks like its had a backstreet garage job. Surely the person in charge couldn't have signed off the job blindfolded. Did they think it would go unnoticed? Masking tape marks, air bubbles, and rough surface and generally poor colour match. As of 11/08/2021, having accepted the poor workmanship I am still waiting on this company to resolve the issue. 16/09/21... near 2 months later and the work has been finally rectified.

   almost 4 years ago
2. Bill Lawrence ★★★★★

   Excellent communication from start to finish. Polite staff from telephone conversations to drivers in person. Excellent booking in system and tracking system showing progress throughout. Work completed in 6 days. Car collected from my home and courtesy car dropped off. Same service to return vehicle and collect courtesy car. Extremely efficient. Thank you.

   almost 5 years ago
3. Dianne ★★★★★

   My car was rear ended. Solus was instructed by my insurance to deal with the repairs. Contacted me quickly after I info the insurance, and collected my car within a couple of days. Kept me informed as to the damage and repairs. Car all done and dusted and returned to me just over a week later. Marvellous! Thank you.

   almost 5 years ago

1. Sian Fraser ★★★★★

   Excellent service from Solus. Flawless communication throughout. Each staff member that I spoke to were friendly and helpful. Great quality repair, you are unable to see that there was ever any damage. They also delivered the car back in beautiful condition, they had cleaned the car lovely, as good as new. Thank you Solus for a brilliant experience with you.

   almost 5 years ago

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