Caffè Nero

Photos

Reviews

1. R. Vogli ★★★★★

   Love nero here , they make the best coffee

   almost 2 months ago
2. Andrew Griffin ★★★★★

   Good coffee shop: nice coffee and plenty of seating available. Friendly staff.

   almost 2 months ago
3. London Auto Towing ★★★★★

   The lady behind the counter was very friendly and welcoming. Enjoyed my coffee latte. She offered new beans to try and it was great.

   almost 5 months ago

1. Monique Vajifdar ★☆☆☆☆

   I was shocked and disappointed when my husband and I went to our local Cafe Nero in Barnes High Street. We have been going to Cafe Nero since it opened, and love the coffee, the friendly atmosphere and the quality of the pastries. Today however was very upsetting. I ordered an almond croissant which was tough and stale! Yesterday's bake? No said the manageress, it's fresh today, and it's not my fault. I hardly said it was but said I couldn't eat it. Please could I have a refund. I won't go into all the details, as it is still a most unpleasant taste in my mouth, but all I can say is that the woman's behaviour was extraordinary: she was rude, unkind, and even said that she knew all about customer service as she'd done it for years. Yes, I got my refund, for a freshly baked croissant, she said, as though I don't know the difference! She refused to tell me her name, perhaps because this isn't the first time that customers have noted her aggressive defensive behaviour. Her final unnecessary comment was to sarcastically say "Have a lovely day" as we left. I am amazed that you allowed such an unpleasant person to manage and be the public face of Nero in a relaxed happy suburbs like Barnes. We come in to Nero for good coffee but also the usually charming service. Even if the woman was having a bad day, it is utterly unprofessional to offload onto customers. I will not tell you the best course of action, however she has let you down and her otherwise pleasant staff badly.

   almost 6 months ago
2. Jeremy Dore ★★★★★

   Lovely cool interior on a very hot day. Both my coffee ( black americano ) and pastry ( apricot danish ) were fine. Got the impression a lot of the customers were regulars. Some branches offer a cinnamon swirl - this would be a nice addition to the pastry selection ,and I'm sure it would prove to be a winner with the discerning Barnes customers

   almost 7 months ago
3. Antonio Mancini ★★★★★

   Roberto the barista has an exceptional customer service ! Always paying attention to details and making sure I’ve been looked after . Always making my day with his attitude ! Love this cafe because of him

   almost 3 years ago

1. Jake B ★★★★☆

   Friendly staff, warm and cozy interior although the interior such as tables and chairs are looking very old and tired now. This Caffe Nero would benefit from new interior decor, or refurbishment. The hot chocolate that we had was very delicious and sweet, very good, the black Americano was a little burned but definitely drinkable. But generally a nice place for coffee in the Barnes area.

   almost 3 years ago
2. JohnCare Care ★★★★★

   Definitely my favourite coffee shop my drink is Americano with hot skimmed milk takeaway.. Excellent service good location Barnes High Street next to M&S shop and Sainsbury's

   almost 3 years ago
3. Lord Richard Kilpin GSM JSCC RVQM ★☆☆☆☆

   Staff had flu, serving coffee I called head office but they were not interested. Avoid at all costs. Better coffee outlets in Barnes better experience ( Italian girl ) very rude and arrogant

   almost 3 years ago

1. Daniel Ruthenberg ★★★★★

   Fantastic little Neros, super friendly and attentive staff with lovely outside seating to watch the world go by.

   almost 3 years ago

FAQs